I have the prepaid student creative cloud edition, but despite being logged in cannot open any apps. They all say 'buy now' or 'start free trial' and when I try to open them a 'verifying software licence' message pops up repetitively. Can anyone help?
I think your best bet is to use the Chat system to converse directly with Adobe about this.
I personally don't know what a Prepaid Student version is but if it is for the complete set of Creative Cloud programs you must Sign In with the Adobe ID that is tied to the Creative Cloud subscription you have.