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Sorry, not sure what an MFC application is, but...
Is this problem only on the one laptop or is it on ANY machine that also has the application in question running? If the former, then it may indicate the issue is with the laptop itself. If the latter, then it could be that the application is intercepting the key presses and preventing them from reaching Captivate. If that is the case, you may want to try changing the default settings in Captivate (Options/Recording Options...) to see if you can get a key combination that will work with your app. If the app in question is intercepting ALL keystrokes, then I am at a loss for advice.
Sorry it took so long to get back, but I really need to get this issue resolved ASAP now that we would really like to use the captivate software.
We are still unable to use the captivate software because it is not receiving the mouse clicks or button pushes. We are NOT intercepting or hooking the key presses or button pushes within our program so they should be received by windows and thus by captivate.
This has occurred on many computers which we have tried. We do have one computer that seems to work sometimes, however, the program seems to freeze up often and we have to restart it. All other computers (Win XP or Win 2000) do NOT seem to work to make Application movies using the captivate software for our LXSoftware program.
We are more than willing to work with you to get this resolved ASAP.
Hmmm. Two months and a day. Long time to decide to follow up but the question is, has this been resolved? I noticed in the article that Rick referenced, a point was made that MFC has basically been abandoned as a programming platform for years now, so that might be an issue - or not.
But I keep looking at the statement " We are NOT intercepting or hooking the key presses or button pushes within our program so they should be received by windows and thus by captivate". The tone of the statement has "programmer" written all over it - the certainty that your program can't be the problem. And I tend to agree, partly. The fact that your program is not "intercepting or hooking the key presses" does NOT necessarily mean that something else in your operating environment isn't capturing the keystrokes, making it impossible for Captivate to work properly . . . have you checked Task Manager or MSCONFIG to see if there is some other (memory-resident) program that might be bushwhacking Captivate??