(Im a junior sysadmin and trying to find a solution for a few co-workers who use Indesign)
We have this problem for over a year now and it happens on following PCs:
Both with CS 6.0 Version 8.1
Windows 8.1 Version 6.3.9600
Dell OptiPlex 7010
intel i7-3770 3.40 GHz
AMD Radeon HD 7500 Series
Windows 10 Version 10.0.10586
Dell Latitude E5520
intel HD Graphics 3000
(Before upgrading to Windows 10 my co-worker didn't have any problems on Windows 7.)
The crashes don't have a pattern but it seems to happen more frequently when multi-tasking according to my co-workers.
Good thing is Indesign manages to save everything before crashing, so there is no data loss.
That's why my co-workers kind of tolerate the problem at the moment.
Screenshot of the crash:
What I tried so far to fix the problem:
Is there any known solution for this issue? I've read about similar problems but haven't found a solution yet.
Edit: Correction for 2.PC specs
Do you use a font manager, or any other third party plugins in ID? If so try uninstalling them.
Be sure to update to the latest version of CS6 that your license allows as there were a lot of bugs in 8.0.0, and it probably on't help, but can't hurt, to try replacing the prefs: Troubleshooting 101: Replace, or "trash" your preferences