7 Replies Latest reply on Oct 14, 2016 11:31 AM by StephenLinhart

    Can’t install Flash on latest El Capitan

    StephenLinhart Level 1

      I have the latest El Capitan.

       

      I got prompted to update Flash.  Flash install always failed at 53% complete.

       

      So I tried the advice offered of delete Flash Player and re-install.

       

      Now I have no Flash Player at all and can’t install because it always stops at 53% complete and says it Failed.

       

      The advice offered doesn’t help.

       

      Has Adobe finally abandoned Flash Player without telling anyone?  What is going on?

       

      There is no support and a clean install doesn’t help, except a clean install takes me from outdated Flash Player to no Flash Player.

       

      Yes, I’m closing all browsers before installing.  The fail is very sudden and offers no useful feedback.

        • 1. Re: Can’t install Flash on latest El Capitan
          ridhijain Adobe Employee

          Hi,

           

          Could you please share the Adobe_ADM.log and Adobe_GDE.log from the affected machine. To figure out how to get the logs you can go through Where do I find the Flash Player installation log on the Macintosh? To share the log files you can go through How to share a document and post a link of the uploaded files here. Also can you open your terminal and type "id". Copy paste the output over here.

           

          Thanks!

          • 2. Re: Can’t install Flash on latest El Capitan
            StephenLinhart Level 1

            I got a successful install by 1) copy the installer to my main drive; 2) open Contents of installer; 3) Find Unix installer; and 4) run in using sudo.

             

            I did this because the system log showed error 30 on fail.  However I am running from an admin account, so this should not have been needed..

             

            Here are the logs:

             

            -----

            10/13/16 02:19:05:058 | [INFO] |  |  |  |  |  |  | 290195 | *******************start of Download****************

            10/13/16 02:19:05:058 | [INFO] |  |  |  |  |  |  | 290195 | GDE Version is 2.0.0.1

            10/13/16 02:19:08:371 | [INFO] |  |  |  |  |  |  | 290220 | The file to be downloaded is <DELETE URL>

            0/13/16 02:19:08:371 | [INFO] |  |  |  |  |  |  | 290220 | Going to download the file at /Users/stephen/Library/Application Support/Adobe/.E1510452-7D9B-45DF-B970-3AD481D10E59/42F591F7-C2C8-4459-949C-8E1323C24197/ 8620495D-BDAC-4BB2-801F-0D0E25258344

            10/13/16 02:19:08:371 | [INFO] |  |  |  |  |  |  | 290220 | Preference: Client has set the preference for single stream download

            10/13/16 02:19:08:680 | [INFO] |  |  |  |  |  |  | 290223 | **File download complete.**

            10/13/16 02:19:08:684 | [INFO] |  |  |  |  |  |  | 290223 | The file to be downloaded is <DELTE URL>

            10/13/16 02:19:08:684 | [INFO] |  |  |  |  |  |  | 290223 | Going to download the file at /Users/stephen/Library/Application Support/Adobe/.E1510452-7D9B-45DF-B970-3AD481D10E59/42F591F7-C2C8-4459-949C-8E1323C24197/ 3F1EF7E1-401B-432A-9A89-EAA5180501F5

            10/13/16 02:19:11:076 | [INFO] |  |  |  |  |  |  | 290249 | **File download complete.**

            10/13/16 02:19:17:344 | [INFO] |  |  |  |  |  |  | 289966 | *******************End****************

             

             

             

             

            10/13/16 02:20:15:472 | [INFO] |  |  |  |  |  |  | 292281 | *******************start of Download****************

            10/13/16 02:20:15:472 | [INFO] |  |  |  |  |  |  | 292281 | GDE Version is 2.0.0.1

            10/13/16 02:20:19:760 | [INFO] |  |  |  |  |  |  | 292352 | The file to be downloaded is <DELETE URL>

            10/13/16 02:20:19:760 | [INFO] |  |  |  |  |  |  | 292352 | Going to download the file at /Users/stephen/Library/Application Support/Adobe/.79B2B0E8-185C-4221-B167-0606A50E6D37/61E9414C-6606-4ED8-90B9-EE4F6B758E6A/ A8381CE1-8BB9-4258-BA05-B819E93A4FED

            10/13/16 02:20:19:760 | [INFO] |  |  |  |  |  |  | 292352 | Preference: Client has set the preference for single stream download

            10/13/16 02:20:20:067 | [INFO] |  |  |  |  |  |  | 292365 | **File download complete.**

            10/13/16 02:20:20:071 | [INFO] |  |  |  |  |  |  | 292365 | The file to be downloaded is <DELETE URL>

            10/13/16 02:20:20:072 | [INFO] |  |  |  |  |  |  | 292365 | Going to download the file at /Users/stephen/Library/Application Support/Adobe/.79B2B0E8-185C-4221-B167-0606A50E6D37/61E9414C-6606-4ED8-90B9-EE4F6B758E6A/ 6A28BC35-3C02-43AF-B9F8-3BF3B209DA2F

            10/13/16 02:20:22:725 | [INFO] |  |  |  |  |  |  | 292379 | **File download complete.**

            10/13/16 02:20:56:627 | [INFO] |  |  |  |  |  |  | 292025 | *******************End****************

            -----

            10/13/16 02:19:01:833 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | *********************** ADM Workflow start. Version: 2.0.0.125s **************************

            10/13/16 02:19:04:535 | [INFO] |  | ADM |  | ApplicationContext |  |  | 290140 | *********************** ADM Workflow start. Version: 2.0.0.125s **************************

            10/13/16 02:19:04:971 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | White listed URLs are

            10/13/16 02:19:04:971 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | get.adobe.com

            10/13/16 02:19:04:971 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | get2.adobe.com

            10/13/16 02:19:04:971 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | aihdownload.adobe.com

            10/13/16 02:19:04:971 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | admdownload.stage.adobe.com

            10/13/16 02:19:04:971 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | admdownload.adobe.com

            10/13/16 02:19:04:971 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | airdownload.adobe.com

            10/13/16 02:19:04:971 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | ardownload.adobe.com

            10/13/16 02:19:04:971 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | ardownload2.adobe.com

            10/13/16 02:19:04:971 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | download.macromedia.com

            10/13/16 02:19:04:971 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | fpdownload.macromedia.com

            10/13/16 02:19:04:971 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | fpdownload2.macromedia.com

            10/13/16 02:19:04:971 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | fpdownload.adobe.com

            10/13/16 02:19:04:971 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | fpdownload2.adobe.com

            10/13/16 02:19:04:971 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | platformdl.adobe.com

            10/13/16 02:19:04:971 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | platformdl-stage.corp.adobe.com

            10/13/16 02:19:04:971 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | wwwimages2.adobe.com

            10/13/16 02:19:04:971 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | wwwimages.adobe.com

            10/13/16 02:19:04:971 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | wwwimages.stage.adobe.com

            10/13/16 02:19:04:971 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | wwwimages2.stage.adobe.com

            10/13/16 02:19:04:971 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | dlmping.adobe.com

            10/13/16 02:19:04:971 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | dlmping2.adobe.com

            10/13/16 02:19:04:971 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | dlmping3.adobe.com

            10/13/16 02:19:04:971 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | dlmping4.adobe.com

            10/13/16 02:19:04:972 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | get3.adobe.com

            10/13/16 02:19:04:972 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | get3.stage.adobe.com

            10/13/16 02:19:04:972 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | adobetag.com

            10/13/16 02:19:04:972 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | promotion.adobe.com

            10/13/16 02:19:04:972 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | stats.adobe.com

            10/13/16 02:19:04:972 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | sstats.adobe.com

            10/13/16 02:19:04:972 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | Actual OS locale:'en_US', OS locale for this instance:'en_US', ADM locale : en

            10/13/16 02:19:05:058 | [INFO] |  | ADM |  | WorkflowManager |  |  | 290195 | Complete ADM URL after encoding: <DELETE URL>

            10/13/16 02:19:05:477 | [INFO] |  | ADM |  | ApplicationContext |  |  | 290197 | sc_code : FP

            10/13/16 02:19:05:478 | [INFO] |  | ADM |  | ApplicationContext |  |  | 290197 | ping : {"pagename":"ACDC_FP_ADM_Launched","channel":"ACDC_FlashPlayer","prop1":"ADM","prop2":"AC DC Downloads","prop3":"get.adobe.com","prop4":"en_US","prop5":"en_US:ACDC_FP_ADM_Launched"," products":";FlashPlayer_ADM","eVar74":"","events":"event96","eVar73":"ACDC_FlashPlayer"}

            10/13/16 02:19:08:169 | [INFO] |  | ADM |  | ApplicationContext |  |  | 290220 | ping : {"pagename":"ACDC_FP_ADM_Pref_0","channel":"ACDC_FlashPlayer","prop1":"ADM","prop2":"ACDC Downloads","prop3":"get.adobe.com","prop4":"en_US","prop5":"en_US:ACDC_FP_ADM_Pref_0","pr oducts":";FlashPlayer_ADM","eVar74":"","events":"","eVar73":"ACDC_FlashPlayer"}

            10/13/16 02:19:08:346 | [INFO] |  | ADM |  | WorkflowManager |  |  | 290220 | WorkflowManager.startPrechecks for product:Adobe Flash Player isPreInstalled:false isDiskSpaceAvailable:true

            10/13/16 02:19:11:100 | [INFO] |  | ADM |  | ApplicationContext |  |  | 290249 | Installation started for package 'Adobe Flash Player'

            10/13/16 02:19:13:218 | [INFO] |  | ADM |  | ApplicationContext |  |  | 290162 | Message received : <?xml version="1.0" encoding="UTF-8" standalone="no"?>

            <launchParams>

                <launchProcessGuid>A758B3AD-9648-488F-AAE1-C428DC6FD91A</launchProcessGuid>

                <launchPath>/Users/stephen/Library/Application Support/Adobe/.E1510452-7D9B-45DF-B970-3AD481D10E59/E6B7B225-B9CA-43FA-92CA-5FAC762BA5D5/ Install Adobe Flash Player.app/Contents/MacOS/Adobe Flash Player Install Manager</launchPath>

                <arguments><argument>-install</argument>

                    <argument>-iv</argument>

                    <argument>13</argument>

                    <argument>-au</argument>

                    <argument>0</argument>

                </arguments>

            </launchParams>

            10/13/16 02:19:14:894 | [INFO] |  | ADM |  | ApplicationContext |  |  | 290144 | Message received : <?xml version="1.0" encoding="UTF-8" standalone="no"?>

            <launchParams>

                <launchProcessGuid>A758B3AD-9648-488F-AAE1-C428DC6FD91A</launchProcessGuid>

                <errorCode>0</errorCode>

                <returnCode>30</returnCode>

            </launchParams>

            10/13/16 02:19:14:895 | [INFO] |  | ADM |  | ApplicationContext |  |  | 290144 | InstallAction::launchProcessCallbackFn : errorCode : 0, returnCode : 30

            10/13/16 02:19:15:728 | [INFO] |  | ADM |  | ApplicationContext |  |  | 290249 | Installation completed for package 'Adobe Flash Player' installerReturnCode:'30' installerErrorCode:'0'

            10/13/16 02:19:15:729 | [ERROR] |  | ADM |  | ApplicationContext | InstallError |  | 290249 | Product installation failed 'Adobe Flash Player' installerReturnCode: 30

            10/13/16 02:19:17:125 | [INFO] |  | ADM |  | ApplicationContext |  |  | 290651 | ping : {"pagename":"ACDC_FP_ADM_Installation_Failure_exitcode=30","channel":"ACDC_FlashPlayer"," prop1":"ADM","prop2":"ACDC Downloads","prop3":"get.adobe.com","prop4":"en_US","prop5":"en_US:ACDC_FP_ADM_Installatio n_Failure_exitcode=30","products":";FlashPlayer_ADM","eVar74":"","events":"","eVar73":"ACD C_FlashPlayer"}

            10/13/16 02:19:17:205 | [ERROR] |  | ADM |  | ApplicationContext | IPCCommunications |  | 290162 | Error CB_PktID_Terminate

            10/13/16 02:19:17:206 | [INFO] |  | ADM |  | ApplicationContext |  |  | 290140 | *********************** ADM Workflow end. Version: 2.0.0.125s **************************

            10/13/16 02:19:17:239 | [INFO] |  | ADM |  | ApplicationContext |  |  | 290651 | Start Application Detection Id

            10/13/16 02:19:17:347 | [INFO] |  | ADM |  | ApplicationContext |  |  | 289966 | *********************** ADM Workflow end. Version: 2.0.0.125s **************************

            -----

             

            <moderator: edited to delete URLs>

            • 3. Re: Can’t install Flash on latest El Capitan
              sumonf55437195

              Adove flash player its necessary to all computer operator ,because without Adove flash player you cannot watch live streaming video, do not paly games etc.

               

              [link removed due to spam report... Mod]

              • 4. Re: Can’t install Flash on latest El Capitan
                maria__ Adobe Employee

                By extracting the unix installer certain components of Flash Player may have failed to install. Please check the following:

                 

                1. Go to System Preferences
                  1. Is there a Flash Player item listed (at the very bottom)?
                2. In Finder, go to /Library/Application Support/Adobe/Flash Player Install Manager
                  1. Is the file fpsaud listed?
                • 5. Re: Can’t install Flash on latest El Capitan
                  StephenLinhart Level 1

                  fpsaud is there.  It is dated as edited September 23rd, 2016 and added last night 2am.

                  • 6. Re: Can’t install Flash on latest El Capitan
                    maria__ Adobe Employee

                    Is the System Preference item there as well?

                    • 7. Re: Can’t install Flash on latest El Capitan
                      StephenLinhart Level 1

                      Yes, the preference pane is there.  I had to restart the computer to make it appear in System Preferences.