2 Replies Latest reply on Oct 18, 2016 7:15 AM by m_vargas

    Application initialization error when installing Flash Player

    lukaszb71455943

      Hi All,

       

      Anyone had an issue when installing latest Flash Player in UK:

       

      OS: Microsoft Windows [Version 6.1.7601]

      Browser : IE 11.0.9600.18499

      Flash Player: current : uninstalled (not present)

                            new: latest version as per 2016-10-13

       

      I have traced back the error to be coming from locale certification mismatch.

       

      However when I am trying to reset location to United Kingdom the installer  on Adobe Flash Player Install for all versions  resets it to United States.

       

      10/13/16 07:41:37:767 | [INFO] |  | ADM |  | ApplicationContext |  |  | 1712 | Actual OS locale:'en_GB', OS locale for this instance:'en_US', ADM locale : en

      10/13/16 07:41:37:887 | [INFO] |  | ADM |  | WorkflowManager |  |  | 7208 | Complete ADM URL after encoding: https://get.adobe.com/flashplayer/webservices/adm/?cname=flashplayer23ax_fb_install.exe&bn ame=flashplayerax&site=live&type=install&language=en

      10/13/16 07:41:37:897 | [INFO] |  | ADM |  | ApplicationContext |  |  | 7212 | GetIEProxyInfo - proxy fetched is :----------------------------------------

      10/13/16 07:41:38:707 | [WARN] |  | ADM |  | ApplicationContext | HTTPSend |  | 7212 | Certificate not matching.

      10/13/16 07:41:38:707 | [FATAL] |  | ADM |  | WorkflowManager | HTTPConnectorError |  | 7212 | Error occurred while getting application xml: -4 extended error: 0

       

      Any help appreciated