InDesign crashes about once a week when doing random work and when it does, it completely erases all of my preferences. Here are some details.
Working from the latest version of InDesign CC
PC, Windows 7
Intel Xeon 2.4GHz
Working off of files from a secure internal network
I've also found a bug that causes InDesign to consistently crash for me.
If I have a document open and try closing it without saving, InDesign will prompt me to save. If I click Save it will always crash.
For solutions, I've uninstalled InDesign, tried other files, worked off the desktop and reset preferences. Nothing seems to help.
I've tried talking with Adobe and sending them crash logs, along with having them screen share with me but nothing has come of it. Any suggestions? This is quite frustrating and has been going on for months now. Thank you.
I have the same issue with preferences being reset after I force quit Indesign 2017 CC.
I have to go back and change all the preferences to how I want them.
Did you ever find an answer for this?
I had the same problem with the previous version of Indesign - the condition disappeared when I updated to the latest version.
Indesign crashed frequently on quit and all presets had reset on relaunch, so I made a copy of my preferences (I'm on a Mac so I can't tell you where they are on a PC) and copied them back after a crash.
If this is becoming too annoying to carry on with this symptom then you could completely wipe Indesign - I think an un-install might leave some files behind, there's a 'CC cleaner tool' Use the Creative Cloud Cleaner Tool to solve installation problems that'll get rid of everything, then re-install. Don't copy back you preferences as they might be the cause of the crash, you'll have to re-do the lot afresh.