0 Replies Latest reply on Oct 13, 2016 10:07 AM by harrisons4267101

    Error message: HTML renderer timed out, could not generate poster image

    harrisons4267101

      I'm currently trying to create an interactive PDF with embedded YouTube videos. However, whenever I attempt to embed any HTML object, I get the above error message. What does it mean? I also tried to embed a video from metacafe to see if it was an issue with YouTube and had the same error message.

       

      I googled said error message and got no results.

       

      Additionally, when I try to add a video via URL to an empty frame, it does not accept a YouTube video as a valid extension.

       

      Cheers!

      -Harrison