I am sorry for the delay in response.
Could you please let me know the version of Acrobat Reader installed on the device?
What is the version of Android you have?
Please visit this link which explains the same: Acrobat Reader Help for Android: Troubleshooting FAQs
Would it be possible for you to share the address of the link, i have sent you a private message for the same, please respond to that message.
i have the same problem with android 6.0
i get this message but i don't know how i can still open the file from download folder.
Me too, since October the 19th, but I can't open it from the folder either, have to open my computer.
I have an Android 6.0.1 (Galaxy tab S2) and Adobe Acrobat 16.3.1
Could you please let me know the version of Acrobat Reader installed on your Android device?
Please visit this link on how to check the version of Acrobat Reader on Android: Acrobat Reader Help for Android: Troubleshooting FAQs
Assuming you are trying to download pdf from the website which is mentioned above, would it be possible for you to share the address of the link, i have sent you a private message for the same, please respond to that message.
Hi SofieJ69 ,
Are you not able to open any pdf in Acrobat Reader or this specific pdf ?
Yes, I want that
I too am experiencing the same problem, I am NOT ABLE TO OPEN PDF FILES (however the same file opens on all iOS and Android device perfectly fine with the same app ) on my OnePlus 3 phone ( Android version 6.0.1) and my acrobat reader version is 16.3.1. eagerly waiting for guidance to fix this is as soon as possible.
Hi, I wasn't able to open any pdf files on my phone, I deleted the app and reinstalled it, nothing changed, I turned my phone off and then on, nothing changed, then I went to bed and this morning it works again..?
So, even though I don't know why it's working again...
Hi vishals31816449 ,
Could you please let me know if you are seeing any error message when trying to open pdf files?
From where you are opening the pdf file - via Android's File Browser or in Acrobat Reader app?
First of all thank you for the reply .Yes I am seeing an error message
while I try to open university notes published online in PDF format on my
Android phone. I am opening the file from acrobat reader app. These files
open perfectly fine on my laptop and even others phones with acrobat, but
sadly shows an error message when I try to open it on my phone. Eagerly
waiting for your reply.
Would it be possible for you to share the link for the form?
You can share the URL for the Website where the pdf is located via private message. To send a private message, hover the mouse over my name and select Message.
The PDF file is available on my university study website, which means you
can not access it without enrolling into the university as you will need a
password to enter. Therefore I don't think the URL will be of any use.
However I will attach a sample file below so that it will be easy for you
to identify the problem
I was not able to see any pdf file in your reply, you might try uploading the file to the cloud, and then share the link for the file.
Visit this link : https://cloud.acrobat.com/send , select Add files>select the file from your computer>select the pdf file and click Open>select Create Link, when the link has been generated, share the link via private message.
i also have same problem android version 5.1.1
As mentioned above, you are unable to download pdf files on your Android device, would it be possible if you can share the URL for the website you are trying to download pdf from? You may share the URL via private message. To send a private message, hover the mouse over person's user name and click Message.