Do you pay by credit or debit card? Get your credit card / bank statements showing the payment transactions. That's all you really need for taxes.
While I agree, would have been nice if the OP could get her old invoices without having to jump through hoops or use valuable time.
Not good service. But really silly that you update/change your subscription plan and poof all is gone. I would suggest that updating a plan is not the same as canceling. Now if Adobe went back to emailing invoices then this would not have been an issue.
Adobe billing practices leave a lot to be desired and that is an understatement!!
You understand that we don't work for Adobe here. This is a user-to-user forum. I can't change Adobe's policy with regard to statements.
I offered a suggestion based on personal experience. Getting copies of credit card & bank statements is much less hoop jumping than most people think. And besides, for tax purposes, most people already have them.
I understand you are not an Adobe employee and you made a personal, and workable suggestion. But my gripe is with Adobe and this really is the only forum where we can express displeasure and concerns.
As a small business owner and unfortunately a business that has enjoyed the pleasure of tax audits, it is much easier and less time consuming to print your invoices for the year ready for review. Makes it easy for everyone to see your expenses. With a bank statement/cc statement you have to manually review and highlight the transactions in question- this is time consuming especially if there are many transactions in your statement. For me, I have to download my statements for each month (some banks have gone paperless and do not send out statements anymore) - very time consuming for myself and my accountant. So while your suggestion works and maybe the only way the OP can gather the information needed. But if Adobe kept the invoices around - they are tied to your Adobe ID, then there would be no issue.
By the way, Adobe may be out of compliance here with financial transactions which, for the US, need to be kept on file for the Statute of Limitations, which is seven years.
So not knocking you at all as you have probably given the OP the only workable solution
Thanks for all your contributions.
Yes I do understand that you don't work for the corporation. I was hoping someone may have experienced it too.
I am UK based and tax legislation is slightly different to the US/other countries. We do need proof ; as in the invoice/receipt.
I have managed to find the invoices, so this goes to show that the support desk need to update their knowledge base.
I went into purchase/products, it listed CC 2013 when I clicked through I found my complete invoices.
I appreciate everyone taking the effort to contribute to this thread.