I recently purchased a new Laptop and am now having trouble getting video in my timeline to playback smoothly.
My old Laptop, a Core i7-4600u with Windows 8 will play 4k 100mbps video just fine.
My new laptop, a core i7-6500u with Windows 10 will not playback the same video smoothly.
I have hardware acceleration checked, but it doesn't seem to make a difference. Any Ideas? The 4k video plays perfectly fine in Windows Media Player with only ~3% CPU usage.
Thanks for contacting us on the Adobe forums.
Could you please let us know, what is source of the video?
How to did you get the did, camera model or recorded from the screen play.
Please try to uncheck the Hardware Acceleration and check, if that helps.