6 Replies Latest reply on Oct 15, 2016 12:31 PM by Peter Spier

    Just purchased the Indesign subscription. Cannot open trial file previously created.

    PhotoGurl7

      Hi all.   I installed and used the Indesign Trial version the day before. Today I decided I wanted to buy the subscription. My payment went through, showing on the system in my products/orders.  When I go to open the file i created in TRIAL version, (by double click OR open from the app), it will not open. No errors are displayed.

       

      I'm wondering if there is a restriction on the trial version file I created and want to continue with the paid version for. Has anyone experienced this issue recently? If so, how did you continue working on the file?

       

      Thanks in Advance.