1 Reply Latest reply on Oct 17, 2016 4:51 AM by greule

    Lightroom mobile lost my pictures

    Remi Boucher

      I had a few problem with syncing lately with some old pictures that didn't appear on my iPhone 7 (only empty thumbnails). Yesterday, I shot many pictures (DNG) with my iPhone and edited some of them. They never showed up in Lightroom on my mac, but I still had them on my iPhone. Today, while trying to resolve the bug, I signed out of LR Mobile on my iPhone, only to see that yesterday's pictures (and a few others) are completely gone and I can't find them anywhere (mac, iPhone, web)!
      Are the DNG shot on Lightroom Mobile not saved somewhere else? This is a terrible situation and not something that should happen with a paid subscription to creative cloud.The pictures should at least be saved somewhere on the iPhone.

       

      Can you help me?