3 Replies Latest reply on Oct 17, 2016 12:22 AM by wendya39496291

    i cannot download Lightroom Updates although I have an annual subscription.

    wendya39496291

      i cannot download Lightroom Updates although I have an annual subscription.   First it gave the error as U44M17, then later it gave another error at U44M121210.  I can download Photoshop Updates, however, so I cannot understand why this is.  I also cannot access Help in Lightroom - it says "Safari" is not available - otherwise the programme is operating fine, but I am just not able to access any updates. I'm currently working on Lightroom CC2015 (1014445).

      Can anyone please advise.

      many thanks

      Wendy