9 Replies Latest reply on Oct 19, 2016 9:41 AM by kglad

    After Installation of CC: Forever Loading

    yeokawaii Level 1

      Hello Adobe Community,

       

      Situation:

      After the Installation CC,

       

      1) The CC launches and loads continuously even after restarting & reinstalling (the application & computer) multiple times (See the image below).

       

      2) Unable to login to my Adobe account (only shows help and Pin to notification Area on the Taskbar Icon & in the application)

       

       

      3) The Red Adobe CC Icon appears every once a while when I open up the Task bar hidden icons (disappears as soon as I place my mouse pointer over in)

       

      Attempts:

      I have tried all suggested solutions from:

      Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel

      Solution 1: Restart Background Processes (Dialog Box does not appear)

      Solution 2, 3, 4, 5: Attempted and it does not work

       

      I have also allowed CC through my Firewall as suggested from Troubleshoot Adobe Creative Cloud download and install issues

       

      I am currently using it on a Windows 10 Pro OS Laptop.

       

      Urgently in need assistance, thank you!

       

       

      Regards,

      Frustrated Fan