10 Replies Latest reply on Jul 11, 2018 7:45 AM by MatHayward

    Review time

    sergiod40370015 Level 1

      Hi,

       

      I'm user of other stock agencies and I wanted to dry Adobe Stock. I uploaded my first set of photos 18 days ago and still have no answer when usually in other agencies I have an answer few hours later. I was accepted fast but now.. I don't know.

       

      Is this normal or there is a problem with my account?

      Thanks in advance

        • 1. Re: Review time
          MatHayward Adobe Employee

          It looks like you created an account at Fotolia before signing up at Adobe Stock. You did not complete the sign up process at Fotolia so your account had not been validated. I have corrected this for you so your images should be moved into the queue and will be reviewed soon.

           

          Kind regards,

           

          Mat Hayward

          3 people found this helpful
          • 2. Re: Review time
            Roxana Nastase Level 1

            I have the same problem. I've submitted some vector files with FTP and now waiting for the reviewers. I received a confirmation email from Fotolia and I validated my account. How long will it take?

            • 3. Re: Review time
              MatHayward Adobe Employee

              It looks like all of your submitted content has been uploaded today and yesterday. The images are reviewed manually in order. The average wait time is been 3-5 days right now.

               

               

              "I have the same problem. I've submitted some vector files with FTP and now waiting for the reviewers. I received a confirmation email from Fotolia and I validated my account. How long will it take?"

              1 person found this helpful
              • 4. Re: Review time
                brankovic010 Level 1

                Hi. I submitted images 20 days ago and still nothing. Can You fix that for me 2? Thanks!

                • 5. Re: Review time
                  MatHayward Adobe Employee

                  I checked your account and see that everything you indexed and submitted has been reviewed. You have a batch of images that were uploaded but not submitted.

                   

                  regards,

                   

                  Mat

                  2 people found this helpful
                  • 6. Re: Review time
                    brankovic010 Level 1

                    Yes, they have been reviewed now, after i contacted chat, so they gave me email and i sent email and got my problem solved. This Adobe support is so bad i cant find words to describe it. Why they dont put the stupid email address on website? I needed to go to chat with some Indian support who give me email...

                    1 person found this helpful
                    • 7. Re: Review time
                      bhuvaneshwark77798585 Level 1

                      Hi I am facing same Issue i uploaded pics 4 days back and its till not getting approved or rejected ?

                      Am i missing something.

                      • 8. Re: Review time
                        BrainBeat Level 1

                        I have found that in general Adobe Stock is a lot slower than others and will often take around a week to review photos. It all depends on how many other photos also need reviewing as it can be shorter or longer.

                        • 9. Re: Review time
                          joanh22203655 Adobe Community Professional

                          Hi, Remember, reviewing goal is about two to ten days. Four days is in the middle. Give them a few more days. Best regards, JH

                          • 10. Re: Review time
                            MatHayward Adobe Employee

                            I'm sorry you had such a frustrating experience getting support. In the future it's best to simply click "contact us" from within the Adobe Stock Contributor Portal. Stock contributors have a dedicated team of support specializing in contributor related issues. Contacting us from within the portal is the most efficient way to reach us directly. We do our best to respond to all cases within two hours during regular business hours.

                             

                            Regarding moderation times, the average wait is between 3-5 days.

                             

                            Best regards,

                             

                            Mat Hayward

                            1 person found this helpful