4 Replies Latest reply on Oct 20, 2016 8:26 AM by Sheena Kaul

    Was double charged for video license - lack of follow up from call in support

    pwyzorski

      I recently purchased a number of video licenses, 4 to be exact and was charged for 5. This means I was charged twice for one of the videos when I actually intended to purchase a single license. I would like a refund for that double charge of $79.99.

       

      I called in last Friday about another support case (case #0219938340) where I accidently purchased the wrong video and I also brought up the issue with the double charge. I was informed that the person's manager would contact me Monday (yesterday) to resolve both issues. It's Tuesday and no callback.

       

      The lack of commitment to follow up with this issue of a wrongful charge is unacceptable customer service. I am requesting an immediate refund.