I have just purchased an upgrade of Adobe Photoshop and Premiere Elements 15 to replace version 14. They appear to load OK, but when I try to open either of them I get a message saying they have both stopped working.
I have tried to reload them without version14 on the computer, and have tried using the previous serial numbers without any success.
Previously version 14 worked without any problems (and I can still load and use 14)
Other things I have tried are to delete Ad-Aware
Also I have deleted any Anti-Virus programs could recognise.
-can anyone help please?
Are you using Windows or Mac?
Do you get any crash error message when the product crashes?
If possible please share the entire crash report.