8 Replies Latest reply on Oct 20, 2016 10:37 AM by Akash Sharma

    Preset Folders on PC empty - blanked out templates inside?


      Hi, new on here and desperate to solve this


      Just moved to CC.


      I have a lot of presets which were lost when I moved, I successfully installed them again but then lost them again during a session of Adobe support reinstalling CC. I understand where to find them and how to get them into LR so that's not the issue. However I find the folders on my PC contain blanked out templates , even the zip folders if I open those and 'extract all' again. Obviously if I import them into LR they don't open.


      I cannot find any info on this and am tearing my hair out - can anyone shed any light on it please?