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Please clear the files from the "temp" folder, open Acrobat Reader DC, navigate to Help menu & repair the installation.
Restart your system & now try to replicate the.
Could you please confirm the version of Acrobat Reader DC installed on the machine?
To check the version of Reader, launch Reader>navigate to Help menu>select About Adobe Acrobat Reader DC.
I have : 2015 Release I Version 2015.020.20039
Are you still facing the issue?
the issue is gone, many thanks for your help.