6 Replies Latest reply on Oct 26, 2016 5:08 PM by John Waller

    My first experience with Support Chat

    rodneyh12665152

      Can someone answer my question? Apparently the person I was talking to does not know the products and terms offered by Adobe. Here is the chat.

       

      (Adobe Support)

      Hello, welcome to Adobe! My name is 'Derrick'.

      Hi, may I have your first name please?

       

      (Me)

      Rodney

       

      (Adobe Support)

      Hello Rodney. It's nice to have you on chat.

      How may I assist you with your purchase today?

       

      (Me)

      If I subscribe to lightroom/photoshop cc month to month and then purchase lightroom 6 can I still occasionally pay for a month of lightroom/photoshop cc to take advantage of a new feature or work in Photoshop cc?

       

      (Adobe Support)

      Creative cloud Photography plan is a annual commitment plan

      If you cancel within the first 14 days, you’ll receive a full refund.

      If you cancel after the first 14 days, you will be charged 50% of the remaining months.

       

      (Me)

      So the month to month that is advertised on your site is not month to month?

      I see two plans , month to month and annual??????

       

      (Adobe Support)

      We do not have month-month plan for Lightroom

      We have Photoshop CC month-month plan available at $29.99 per month

       

      (Me)

      you need to check your website

      https://www.adobe.com/creativecloud/photography.html

       

      (Adobe Support)

      We do not have month-month plan for Photography plan.

       

      (Adobe Support)

      Creative cloud Photography plan is a annual commitment plan