Error when sending a document for signature

[aln90761421]

Hi,

I am implementing Adobe eSign but I'm running into issues.  Our CEO signed into Adobe when prompted in the wizard.  We followed all other installation instructions.  When I'm in agreements and come to send the document for signature, I get this error:

The call to the EchoSign web service call to send an interactive document returned an error message 'Unable to send on behalf of user: "my email " (apiActionId=CBJCHBCAABAA9z3SZMMc0VX7p75ZAFR_xiaTw4NDu5eb)' and error code 'EXCEPTION'

Do I need my own login for Adobe?

Thanks,

A

[AadeshSingh · Accepted solution]

Hi aln90761421​,

I suppose you are using API. Please be informed you will require an Adobe Sign Enterprise account for Integration feature.

- Adobe Sign plans for individuals and businesses | Adobe Document Cloud  

Integration reference guide : Integration reference guides | Adobe Sign

Regards,

Aadesh