2 Replies Latest reply on Oct 20, 2016 2:10 PM by JimHess

    Importing larger raws (cr2)


      I am running Lightroom 5.7 (Camera Raw 8.7) in Windows 7.  Lightroom will import smaller cr2 raws (typically 10-11 MB).  When I attempt to import larger cr2 raws (typically 20MB) I always get the message: "The files are not recognized by the raw format support in Lightroom."  Help>Check For Updates shows "Your software is up to date. No updates are available at this time."  Support shows that Canon G7X Mark II raws are supported by Lightroom over v5.5 and Camera Raw over v8.7.


      Any suggestions on how to fix this?