8 Replies Latest reply on Oct 24, 2016 12:57 AM by romaswndy

    After Effects Black Screen Crash on Launch

    romaswndy

      My AE CC 2015.3 works fine for few years and recently when I launched the application, a black screen just show up, rendering my whole computer not responding. The screen just stay black and neither CMD / Alt+F4 / task manager works.  Graphic card: GT 750M 4500U.

       

      If there are any feasible solutions, please do share. Thanks!

       

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      Summary

      Stopped working

       

      Description

      Faulting Application Path: F:\Program Files\Adobe\Adobe After Effects CC 2015.3\Support Files\AfterFX.exe

       

       

      Problem signature

      Problem Event Name: BEX64

      Application Name: AfterFX.exe

      Application Version: 13.8.0.144

      Application Timestamp: 57512541

      Fault Module Name: nvoglv64.DLL

      Fault Module Version: 21.21.13.7306

      Fault Module Timestamp: 57f0096a

      Exception Offset: 00000000015cf35c

      Exception Code: c0000409

      Exception Data: 0000000000000007

      OS Version: 6.2.9200.2.0.0.256.103

      Locale ID: 1033

      Additional Information 1: e2ca

      Additional Information 2: e2ca45a3c96aea5fabb4f9e745dc8b14

      Additional Information 3: 6a82

      Additional Information 4: 6a828509820585ede5e8f76dbfda414f

       

       

      Extra information about the problem

      Bucket ID: 12f27fe0abc512869a8b98388ccf8ca0 (116250228666)