0 Replies Latest reply on Oct 21, 2016 7:38 AM by ellend86589422

    Crashing while working on file ( indesign adobe cc )

    ellend86589422

      Dear all,

       

      While working in INDESIGN it works normal.

      But when i have a file opend.

      And i say these next steps it automatic crashes.

      Windows 10 , 64 bit Adobe creative cloud cc indesign.

       

      1. while working on a file , i right click on the place i want to place something.

      Go to File - - > place - -> then you get your explorer , so you can navigate to a file on your workstation or network.

      While browsing inside my explorer Automaticly crashes indesign.

      Error in the screen: adobe indesigh has unexpectedly crashed,

      Adobe indesign has been closed.

       

      2. have taking several steps already.

      - Re-install indesign

      - placed all files local ,

      This step i found on the adobe support page, and didn't helped also.

      As a workaround, please follow the steps given below:

      Clear InDesign Cache by either renaming the Cache folder or by deleting it altogether. (Renaming of the folder is preferred)

      Cache folder location: -

      Windows XP: C:\Documents and Settings\<USER>\Local Settings\Application Data\Adobe\InDesign\<Version #>\<Language>\Caches\

      Windows 7 or 10: C:\Users\<USER>\AppData\Local\Adobe\InDesign\<Version #>\<Language>\Caches\

      Macintosh: Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version #>/<Language>/

      Also, if your workflow requires to work with Library (.indl) placed on network, please make sure that you close the library panel before quitting InDesign.

       

      3. this is the error code in my eventviewer ( windows )

       

      Naam van toepassing met fout: InDesign.exe, versie: 11.4.1.102, tijdstempel: 0x579f93de

      Naam van module met fout: ntdll.dll, versie: 10.0.14393.206, tijdstempel: 0x57dac931

      Uitzonderingscode: 0xc0000374

      Foutmarge: 0x00000000000f73f3

      Id van proces met fout: 0x28c0

      Starttijd van toepassing met fout: 0x01d22b92abc5d4e2

      Pad naar toepassing met fout: C:\Program Files\Adobe\Adobe InDesign CC 2015\InDesign.exe

      Pad naar module met fout: C:\WINDOWS\SYSTEM32\ntdll.dll

      Rapport-id: a0d73dc6-59fc-4487-b8c2-8e99fa3550bf

      Volledige pakketnaam met fout:

      Relatieve toepassings-id van pakket met fout:

       

      Thank you in advance.