19 Replies Latest reply on Aug 29, 2017 7:43 AM by Adorobat

    Even with subscription I can't export .pdf to word

    cristiana bianchi

      Hello everybody,

       

      I have the following issue: when I try to export a .pdf document to word the app says I need to subscribe the service for 2 fr per month, even if I already have a yearly subscription that is automatically renovated every year.

      If I try to subscribe again it says that I already have a subscription that will end in June 2017.

      It used to work perfectly, even if last time I needed it was some months ago, so I'm not sure about when it started to have this problem.

      I upgraded the iOS to 10.0.2 and tried to erase the app and reinstall again but nothing changed.

       

      Thank you for any help you may give me

      Cris :-)