1 Reply Latest reply on Oct 24, 2016 12:15 AM by Nanaky

    Can't open ascm url-link in ADE nor install a new version of the app

    philippem47562017

      I can't open ascot url-links in ADE: error message is as follows:

       

      Erreur lors de l'obtention de la licence. Problème de communication avec le serveur de licences :

      E_IO_CANNOT_OPEN

       

      Although nothing has changed in my iMac configuration, I also deactivated the firewall. No change.

      I reauthorized and reauthorize. No change.

       

      I uninstalled ADE 4 to install ADE 4.5 (and then the 3 and 2 versions and the 4 again), but it is also impossible.

      Here is the install and error message:

       

      Oct 23 16:22:37 iMac-de-Philippe Installer[1160]: @(#)PROGRAM:Install  PROJECT:Install-1000

      Oct 23 16:22:37 iMac-de-Philippe Installer[1160]: @(#)PROGRAM:Installer  PROJECT:Installer-853

      Oct 23 16:22:37 iMac-de-Philippe Installer[1160]: Hardware: iMac13,2 @ 2.90 GHz (x 4), 8192 MB RAM

      Oct 23 16:22:37 iMac-de-Philippe Installer[1160]: Running OS Build: Mac OS X 10.11.6 (15G31)

      Oct 23 16:22:37 iMac-de-Philippe Installer[1160]: Adobe Digital Editions 4.5.2 4.5.2.0 Installation Log

      Oct 23 16:22:37 iMac-de-Philippe Installer[1160]: Opened from: /Volumes/ADE 4.5/Digital Editions 4.5 Installer.pkg

      Oct 23 16:22:43 iMac-de-Philippe Installer[1160]: InstallerStatusNotifications plugin loaded

      Oct 23 16:22:48 iMac-de-Philippe Installer[1160]: ================================================================================

      Oct 23 16:22:48 iMac-de-Philippe Installer[1160]: User picked Standard Install

      Oct 23 16:22:48 iMac-de-Philippe Installer[1160]: Choices selected for installation:

      Oct 23 16:22:48 iMac-de-Philippe Installer[1160]: Installation: "Adobe Digital Editions 4.5.2"

      Oct 23 16:22:48 iMac-de-Philippe Installer[1160]: Installation: "DE Preview"

      Oct 23 16:22:48 iMac-de-Philippe Installer[1160]: ================================================================================

      Oct 23 16:22:48 iMac-de-Philippe Installer[1160]: Configuring volume "Macintosh HD"

      Oct 23 16:22:48 iMac-de-Philippe Installer[1160]: Free space on "Macintosh HD": 71.99 Go (71986491392 bytes).

      Oct 23 16:22:48 iMac-de-Philippe Installer[1160]: Create temporary directory "/var/folders/41/14f6jrjd38q6lmbqys4_qwpw0000gn/T//Install.1160IXw645"

      Oct 23 16:22:48 iMac-de-Philippe Installer[1160]: IFPKInstallElement (1 packages)

      Oct 23 16:22:48 iMac-de-Philippe Installer[1160]: PackageKit: Enqueuing install with framework-specified quality of service (utility)

      Oct 23 16:22:48 iMac-de-Philippe installd[506]: PackageKit: ----- Begin install -----

      Oct 23 16:22:50 iMac-de-Philippe installd[506]: PackageKit: Install Failed: Error Domain=NSPOSIXErrorDomain Code=1 "Operation not permitted" UserInfo={NSFilePath=/private/tmp/PKInstallSandbox.XXXXXX} {

           NSFilePath = "/private/tmp/PKInstallSandbox.XXXXXX";

        }

      Oct 23 16:22:50 iMac-de-Philippe Installer[1160]: Install failed: Le programme d’installation a rencontré une erreur qui a provoqué l’échec de l’installation. Contactez l’éditeur du logiciel pour obtenir de l’aide.

      Oct 23 16:22:50 iMac-de-Philippe Installer[1160]: IFDInstallController 6BC554B0 state = 8

      Oct 23 16:22:50 iMac-de-Philippe Installer[1160]: Displaying 'Install Failed' UI.

      Oct 23 16:22:50 iMac-de-Philippe Installer[1160]: 'Install Failed' UI displayed message:'Le programme d’installation a rencontré une erreur qui a provoqué l’échec de l’installation. Contactez l’éditeur du logiciel pour obtenir de l’aide.'.