My macbook is version 10.11.6 and I updated my Lightroom 2015.7 and ever since then, I have been having import issues. When selecting photos to import, it often says that a preview could not be made available. Then when I try to import the photos, it won't import anything, then the program freezes. The photos I'm uploading is .jpegs
Please reset Lightroom preferences back to default and check if that helps.
Press the shift + option keys immediately after you restart Lightroom, and select Reset Preferences from the resulting dialog box
Also, are you importing images from ios device or a sd card.
Thank you for your response.
I am importing the photos from my camera. I have a canon 7D which has a CF
card. So I connect my camera with a USB and upload directly there. I tried
the reset and nothing has changed.
The first time I used your suggested solution, the photos were able to
upload. The second time I attempted to import my photos, the import does
not work. I have tried to trouble shoot it with your suggested solution,
but that did not work this time around.
On Mon, Oct 24, 2016 at 6:15 AM, Mohit Goyal <email@example.com>