12 Replies Latest reply on Dec 21, 2016 1:43 PM by johnb44266994

    Premiere Elements 13 Crashing on Launch with GTX 1080

    BanditHaze Level 1

      Hello,

       

      I made some upgrades to my PC. I have installed a NVIDIA GTX 1080 graphics card, also, AMD FX8350 CPU and 16 more GB of RAM to total 32GB. Since the upgrade, I find that Premier Elements keeps crashing on launch. No error codes, just crashes, it also crashes when trying to run as administrator.

       

      I've tried un-installing, re-installing, downloading the Microsoft 2005 C++ redistribution. I have the most up to date version of Windows 10 and the GTX 1080 driver.

       

      Photoshop Elements 13 still works ok, as does Photoshop CC and Lightroom CC, it is only Prem Elements 13 that crashes. Please help.

       

       

      Windows 10 64-bit, version 1607 (OS Build 14393.321)

      EVGA NIVIDA GTX 1080, Driver 375.57

      AMD FX-8350, 8 Core 4.0GHz

      32GB RAM