I have been able to download images up until last week, now when I click on the image and it gets marked as licenced when I go to download it the water mark is till there. can someone tell me what I need to do please
If you click the menu under your name, select License History. You'll see a list of your purchased assets. Click on the link for the image ID number this will open the details page for the image, click on the arrow next to the "Save to..." and you'll be able to choose download there.