0 Replies Latest reply on Nov 7, 2016 11:44 AM by RameezKhan

    FAQ: MP4, MOV, AVCHD files import without audio in Premiere Pro CC (2015.3) and CC 2017

    RameezKhan Adobe Employee

      Sometimes, MP4 files (mostly from a GoPro), MOV files, and AVCHD (MTS) files that are imported in Premiere Pro CC import without audio. The files are imported as video-only. You might also get an error stating "This File has no Audio and Video Stream" while re-linking files with these formats.

       

      This issue affects Premiere Pro CC 2015.3 (versions 10.3 and 10.4) and Premiere Pro CC 2017 (version 11.0).

       

      Solution 1: Clean Media Cache files

      Delete all the files from "Media Cache" and "Media Cache Files" folders. The location of these folders can be found under Preferences > Media.

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      Note: By default, Media Cache Files and the Media Cache Database folders are stored in these locations:

       

      Mac: /Users//Library/Application Support/Adobe/Common

      Windows: \Users\\AppData\Roaming\Adobe\Common

       

      Solution 2: Rename the Media Cache folder

      Navigate to the Media Cache location and rename the folders to Media Cache Files_OLD and Media Cache_OLD respectively.

       

      Solution 3: Move Media Cache to a different location

      Change the location of Media Cache folders to elsewhere on your machine.