1 Reply Latest reply on Oct 26, 2016 3:25 AM by Ned Murphy

    Payment Update issue



      General Info

      Chat start time Oct 24, 2016 3:23:36 AM EST
      Chat end time Oct 24, 2016 3:31:44 AM EST
      Duration (actual chatting time) 00:08:07
      Operator Sharif


      Chat Transcript

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      Sharif: Hello! Welcome to Adobe Customer Service.
      dipak seal: thanks
      Sharif: Hi, Dipak.
      Sharif: I understand that you want to change the subscription plan.
      dipak seal: I want to avail new adobe offer of 40% off
      dipak seal: But i already have a monthly subscription of adobe cc service
      Sharif: I will be glad to check and help you accordingly.
      dipak seal: what I can do?
      info: Your chat transcript will be sent to dipak.seal@gladiris.com at the end of your chat.
      Sharif: Since it is not possible to change the subscription plan to promotional offer you need to place a new order and let me know so that I can cancel the current subscription plan without any early termination fee.
      dipak seal: So you are saying I shopuld subscribe a new plan and you will cancel previous subscription?
      Sharif: Yes, you are right.
      dipak seal: ok give me 2 mins
      Sharif: Sure.
      dipak seal: I'll do that and give you new order number
      Sharif: Okay.
      dipak seal: Here's my new order number
      dipak seal: Order Number: 13026407759
      Sharif: Thank you.
      dipak seal: So how long will it take to cancel ?
      Sharif: I have canceled the subscription for Creative Cloud membership (one-year).
      Sharif: You will receive the confirmation email within 24 hours.
      dipak seal: So are we done for now?
      Sharif: Yes, we are all set.
      dipak seal: OK. Thanks for your help.
      dipak seal: Really appreciate it.
      Sharif: You are welcome.
      Sharif: Thank you.
      Sharif: Is there anything else I can help you with?
      dipak seal: No. Thats all for now.
      dipak seal: Thanks again
      Sharif: Have a great day!
      Sharif: It was my pleasure assisting you today.
      Sharif: You may receive an email with our Customer Feedback Survey. The survey takes less than 2 minutes and I would really appreciate your feedback. 
      Sharif: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!
      dipak seal: Bye
        • 1. Re: Payment Update issue
          Ned Murphy Adobe Community Professional & MVP

          Your posting is missing anything in the way of an explanation of a problem.  Is there one?


          I am somewhat surprised that you were allowed to cancel a plan without penalty so that you could avail of another with a discount, though I do not know the details of how long you were on the original subscription.