|Chat start time||Oct 24, 2016 3:23:36 AM EST|
|Chat end time||Oct 24, 2016 3:31:44 AM EST|
|Duration (actual chatting time)|
|info: Thank you for your patience.|
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info: You are now chatting with Sharif.
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Sharif: Hello! Welcome to Adobe Customer Service.
dipak seal: thanks
Sharif: Hi, Dipak.
Sharif: I understand that you want to change the subscription plan.
dipak seal: I want to avail new adobe offer of 40% off
dipak seal: But i already have a monthly subscription of adobe cc service
Sharif: I will be glad to check and help you accordingly.
dipak seal: what I can do?
info: Your chat transcript will be sent to firstname.lastname@example.org at the end of your chat.
Sharif: Since it is not possible to change the subscription plan to promotional offer you need to place a new order and let me know so that I can cancel the current subscription plan without any early termination fee.
dipak seal: So you are saying I shopuld subscribe a new plan and you will cancel previous subscription?
Sharif: Yes, you are right.
dipak seal: ok give me 2 mins
dipak seal: I'll do that and give you new order number
dipak seal: Here's my new order number
dipak seal: Order Number: 13026407759
Sharif: Thank you.
dipak seal: So how long will it take to cancel ?
Sharif: I have canceled the subscription for Creative Cloud membership (one-year).
Sharif: You will receive the confirmation email within 24 hours.
dipak seal: So are we done for now?
Sharif: Yes, we are all set.
dipak seal: OK. Thanks for your help.
dipak seal: Really appreciate it.
Sharif: You are welcome.
Sharif: Thank you.
Sharif: Is there anything else I can help you with?
dipak seal: No. Thats all for now.
dipak seal: Thanks again
Sharif: Have a great day!
Sharif: It was my pleasure assisting you today.
Sharif: You may receive an email with our Customer Feedback Survey. The survey takes less than 2 minutes and I would really appreciate your feedback.
Sharif: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
dipak seal: Bye
Your posting is missing anything in the way of an explanation of a problem. Is there one?
I am somewhat surprised that you were allowed to cancel a plan without penalty so that you could avail of another with a discount, though I do not know the details of how long you were on the original subscription.