Creative Cloud not installing after download - MAC

[adriens89]

Hi everyone,

I downloaded the CC but i don't know why, i double-clicked on the Creative Cloud Installer and then, NOTHING happened..

Is anyone around here who knows what can i do to fix that problem and to get the CC installed on my iMac?

My iMac is 2,8GHz Intel Core i7 and running with OS X El Capitan 10.11.6

Thanks for your help!

[Ned Murphy]

System Requirements

Creative Cloud - https://helpx.adobe.com/creative-cloud/system-requirements.html

Download/install the desktop application, sign in, install the subscription application(s).

https://helpx.adobe.com/creative-cloud/help/download-install-app.html

Creative Cloud for desktop

https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

Sign out, Sign in | Creative Cloud desktop app

http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Install, update, or uninstall apps

http://helpx.adobe.com/creative-cloud/help/install-apps.html

Installing Creative Cloud Apps

http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-apps-from-cre...

[adriens89]

Hi Ned!

Unfortunately, it seems like there is no answer to my question in any of those links...

Just to clarify the problem :

I downloaded the desktop application but I can't even install it...

When i double-click on the CC Installer, nothing happens.

Does anyone have a solution or heard about that kind of problem?

Is there any Update version problem?

Thanks,

[adriens89]

Hi everyone,

I still have the same problem... When i launch the CC installer, nothing happens on my iMac...

Is there anyone with the same problem? Do we have any solution to fix that problem and install CC?

Thank you all,

[Bani Verma · Accepted solution]

Hi Adriens89,

As you have already tried all the basic troubleshooting steps i would recommend you to refer to the steps shared in the following thread to manually remove the remnants of Adobe Creative Cloud desktop app from your machine: illustrator reinstalling free trial 1 day old!

After this try the installation of Adobe Creative Cloud desktop app again and share the results. Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial.

Awaiting your response.