2 Replies Latest reply on Oct 27, 2016 8:24 AM by Beverley Gray

    Monthly Subscription not renewing included stock

    pennyc59761845

      I have the Creative Cloud for individuals - All Apps + Adobe Stock (one-year) subscription which I pay monthly.  However when I log into Adobe Stock and attempt to access my 10 images they are not available, despite my subscription being renewed for the month.  If I attempt to purchase an image I am charged AU$11.99 not the AU$3.59 as outlined in my plan.

       

      When logged into the Adobe Stock website I clicked on subscribe - it states my current plan as being InDesign CC + Stock which is not my plan.

       

      I have contacted support twice now via chat and received no resolution as no one seems to understand the problem.  It's very frustrating as I am not getting the resources I am paying for.