Possibly model release lacking ?
I submitted a model release for this picture.
Thanks for writing. The model release you submitted is not complete. In order to be considered valid, the release must have the following...
Photographer name: printed and signature (must match account profile name)
Model name: printed and signature (if model is also photographer, name must be complete in both places)
Witness name: printed and signature
Your release only had the model name and signature.
Thank you for getting back so quickly. I will have the model fill out the release again and I will resubmit along with the picture.
Sent from my iPhone