1 Reply Latest reply on Oct 26, 2016 11:44 PM by Nanaky

    Laptop Authorisation Issue




      I have Adobe DE on my phone, iPad and Laptop.


      My Laptop will not authorise ADE- it is giving me an error in that it is saying I need to use an Adobe ID not previously authorised on any other computer or mobile device.


      The phone and iPad authorise fine, however for the time being, I have deauthorised these and uninstalled the apps  for the time being, in the hope I could then authorise my Laptop.


      This hasn't worked. Any ideas?




        • 1. Re: Laptop Authorisation Issue
          Nanaky Level 5



              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.




              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.