1 Reply Latest reply on Oct 26, 2016 11:44 PM by Nanaky

    Laptop Authorisation Issue

    emmad72435103

      Hi,

       

      I have Adobe DE on my phone, iPad and Laptop.

       

      My Laptop will not authorise ADE- it is giving me an error in that it is saying I need to use an Adobe ID not previously authorised on any other computer or mobile device.

       

      The phone and iPad authorise fine, however for the time being, I have deauthorised these and uninstalled the apps  for the time being, in the hope I could then authorise my Laptop.

       

      This hasn't worked. Any ideas?

       

      Thanks,

      Emma

        • 1. Re: Laptop Authorisation Issue
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.