19 Replies Latest reply on Nov 1, 2016 3:34 PM by Peter Spier

    Why you product some software but have a lot of problems?



      I know my problem is popular in many users. I use InDesign CS6 and when I want to create a package from documents then InDesign crashed. My Windows 7 event show below message :


      Faulting application name: InDesign.exe, version:, time stamp: 0x4f72c3ee

      Faulting module name: TEXT.RPLN, version:, time stamp: 0x4f72c802

      Exception code: 0xc0000005

      Fault offset: 0x0006b81c

      Faulting process id: 0x17e0

      Faulting application start time: 0x01d232b364a7f52d

      Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe

      Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\TEXT.RPLN

      Report Id: b2a98377-9ea6-11e6-ad7a-2c56dc99c918


      Why? I updated Windows, Re-Install Adobe InDesign CS6, Disabled Antivirus and.... But problem exist!!!! I want to know why you product a software with a lot of bugs and never provide any solution?


      Thank you.