2 Replies Latest reply on Oct 30, 2016 3:39 PM by Steve Grisetti

    Premier Elements 11

    iang68008994

      Hi, I have just bought a new computer and have uninstalled Premier Elements 11 from my old computer and de-registered the copy, then installed on the new computer. I have just gone to upload some video footage I have taken to edit. 

       

      Premier Elements 11 has uploaded some video taken in MP4 format, however other video taken in .avi format fails to upload to the project assets.  The error message I am getting is CODEC not recognised?

       

      I have used this camera and format on my previous computer, and can view the video footage when using windows viewer so I know the codec is on the computer.  It just seems to be Premier Elements that does not have the codec?

       

      Many thanks.