1 Reply Latest reply on Oct 30, 2016 5:32 PM by Totsch

    Can't Import DNG Files

    BlueeBottle

      I have a phone that shoots DNG files as its raw format, the Elephone p9000.

       

      When I try to import them to Lightroom, I get a "Failed to find a place for the imported file" error.

      When I try to open them in Photoshop, I get "Could not complete your request because the file-format module cannot parse the file."

      When I try converting them in Adobe DNG Converter: "there was an error parsing the file".

       

      Non-Adobe apps seem to have no trouble with these files though; uploading to https://raw.pics.io/ works, and Raw Photo Processor also reads them just fine.  Unfortunately, these apps convert to raster formats, and I haven't found a way to covert these DNG files that Adobe software can't open to DNG files that Adobe software can open. I'd like to keep the photos in my Lightroom archive in a raw format.

       

      I'm on OSX 10.11 with up-to-date versions of Creative Cloud.

       

      I've uploaded a test shot here: rubidot.com/IMG_20160929_201518_RAW.dng

       

      Is there a way I can get these working with Lightroom? Or can anyone at least tell my why Adobe software can't read these DNG files, when other software can?

       

      Thanks.