7 Replies Latest reply on Nov 4, 2016 12:56 PM by mattir31388094

    Flashplayer install fails

    mattir31388094

      Platform: Win XP SP3, Firefox 49.0.2., Earlier Flash 23.185 installed on Oct 13'th.

      Flash install from (1) the normal install page fails always at the end of the process, but has succeeded from (2) the link in the troubleshoot help pages: Win 7 or earlier/ Still having problems/Flash Player for Firefox - NPAPI.

      Now the Install_flash_player.exe download fails immeditially all the time, but don't give any error messages.

      (1) The help text in the normal install suggest to install from my download folder, but the problem is that the Flash_player23xxx_install.exe is not found from there. So I only can try to install it from Firefox! What might be wrong?

      (2) Do I remember wrong the download place for the standalone install of Flash, what is the right place?

      Thanks in advance!

        • 1. Re: Flashplayer install fails
          maria__ Adobe Employee

          Hi,

           

          The download location is whatever you set it to be.  Most browser's default to the Downloads folder, but you can change this to any location you want.

           

          I'll need to get the install log files, for the same installation attempt, from you to troubleshoot the failure.  Please do the following:

           

          1. Download Flash Player from get.adobe.com
          2. Run the installer until it fails.
          3. Obtain the following log files from your system:
            1. Adobe_ADM.log and Adobe_GDE.log saved at C:\Documents and Settings\<YourUserID>\Local Settings\Temp\Adobe_ADMLogs
            2. FlashInstall.log file saved at:
              • 32-bit OS: c:\windows\System32\Macromed\Flash
              • 64-bit OS: C:Windows\SysWOW64\Macromed\Flash
          4. Upload the 3 log files (Adobe_ADM.log, Adobe_GDE.log, and FlashInsall.log) to cloud.acrobat.com/send using the instructions at How to share a document
          5. Post the link to the uploaded files in your reply.

           

          Thank you.

           

          --

          Maria

          • 2. Re: Flashplayer install fails
            mattir31388094 Level 1

            Hi Maria,

            Here is the link for Flash install logs: Jaetut tiedostot - Acrobat.com

            Please note that in the end I managed to download and install Flash player standalone (2) from a respective support page in finnish language.

            Anyway I would be happy to get the easier install working on my laptop to this always vulnerable Flash player.

            Thanks!

            /Matt

            • 3. Re: Flashplayer install fails
              maria__ Adobe Employee

              Thank you for posting the log files.  I'll send them to the online/web installer team.  Also, do you use a proxy server to access the internet?

               

              Anyway I would be happy to get the easier install working on my laptop to this always vulnerable Flash player.

               

              The quickest way to update Flash Player is to opt into Background Updates.  When opted into Background Updates, Flash Player checks for an update once every 24 hours (as long as the computer has an active internet connection).  If an update is found it is downloaded and installed silently in the background.  Systems opted into Background Updates are usually updated within 24 hours of a new version being released.  To opt into Background Updates go to Control Panel > Flash Player.  Then go to the Updates tab and select 'Allow Adobe to install updates (recommended)'.

               

              --

              Maria

              • 4. Re: Flashplayer install fails
                mattir31388094 Level 1

                Hi,

                Re Proxy, I think I don't, because there are following options chosen in the TCP/IP Properties:

                Obtain an IP address & DNS server automatically.

                And in IE (which I don't use) connections: Automatically detect settings and Proxy server not chosen, but Bypass proxy server for local addresses chosen.

                Re Background Updates, I think I have tried it but unsuccessfully. But can try again..

                Thanks!

                /Matt

                • 5. Re: Flashplayer install fails
                  maria__ Adobe Employee

                  than you for the additional information.  I'll pass it on to the online/web installer team.

                   

                  --

                  Maria

                  • 6. Re: Flashplayer install fails
                    eswar6771017 Adobe Employee

                    Hi Matt,

                     

                    Are you using any anti-virus ? If yes, disable anti-virus and try installing flash player from Adobe Flash Player Install for all versions .

                     

                    Thanks,

                    Eswar.

                    • 7. Re: Flashplayer install fails
                      mattir31388094 Level 1

                      Hi Eswar,

                      Yes, disabled Avast now for a while and it worked!

                      Thanks a lot,

                      /Matt