7 Replies Latest reply on Nov 2, 2016 12:07 PM by cselhost

    Error message not understood

    gayef6929

      Hello.  Am trying to Launch Adobe Digital Editions.  I have Windows 7 operating system.  I entered my Adobe ID & password and got:  "An error has been detected.  "Activation Server error code: E_AUTH_NOT_READY Digital Editions encountered an error on the activation server"

        • 1. Re: Error message not understood
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.

          • 2. Re: Error message not understood
            gayef6929 Level 1

            Choose "start/run" of what?  I'm not a computer person so don't know where to begin with your instructions.  If I click on the "Adobe Digital Editions 4.5" icon and go to "Help", I have the options of "authorize computer" or "erase authorization".  it's when I choose "authorize computer" and enter my ID and password that I get the error message.  I don't know what I need to "Start/run"  Sorry

             

             

                  From: Nanaky <forums_noreply@adobe.com>

            To: gaye farnsworth <rich_gaye@yahoo.com>

            Sent: Tuesday, November 1, 2016 8:47 AM

            Subject:  Error message not understood

                

             

             

            Error message not understood

            created by Nanaky in Adobe Digital Editions - View the full discussionWindows:     Close all applications.    Choose Start > Run.    In the Open text box, type regedit and then press Enter. The Registry Editor opens.    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept    Select the Adept key.    Choose File > Export.    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.    Right-click the Adept key and choose Delete.    In the Confirm Key Delete dialog, click OK.    Close the Registry Editor.    Open Adobe Digital Editions and reauthorize. Macintosh:     quit Adobe Digital Editions.    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html    Open Adobe Digital Editions and reauthorize. If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/9104507#9104507 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/9104507#9104507 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Adobe Digital Editions by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.  This email was sent by Adobe Community because you are a registered user.

            You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

             

            • 3. Re: Error message not understood
              gayef6929 Level 1

              Choose "start/run" of what?  I'm not a computer person so don't know where to begin with your instructions.  If I click on the "Adobe Digital Editions 4.5" icon and go to "Help", I have the options of "authorize computer" or "erase authorization".  it's when I choose "authorize computer" and enter my ID and password that I get the error message.  I don't know what I need to "Start/run"  Sorry

               

               

                    From: Nanaky <forums_noreply@adobe.com>

              To: gaye farnsworth <rich_gaye@yahoo.com>

              Sent: Tuesday, November 1, 2016 8:47 AM

              Subject:  Error message not understood

                  

               

               

              Error message not understood

              created by Nanaky in Adobe Digital Editions - View the full discussionWindows:     Close all applications.    Choose Start > Run.    In the Open text box, type regedit and then press Enter. The Registry Editor opens.    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept    Select the Adept key.    Choose File > Export.    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.    Right-click the Adept key and choose Delete.    In the Confirm Key Delete dialog, click OK.    Close the Registry Editor.    Open Adobe Digital Editions and reauthorize. Macintosh:     quit Adobe Digital Editions.    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html    Open Adobe Digital Editions and reauthorize. If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/9104507#9104507 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/9104507#9104507 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Adobe Digital Editions by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.  This email was sent by Adobe Community because you are a registered user.

              You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

               

              • 4. Re: Error message not understood
                Nanaky Level 5

                You used with operting system?

                • 5. Re: Error message not understood
                  gayef6929 Level 1

                  Sorry, I don't understand what you mean.  Could we start from the beginning?  I need to install Adobe Digital Editions correctly so I am able to transfer ebooks from my Kobo library onto my Sony reader.  I have Adobe Digital Editions 4.5 installed but can't get the books to my eReader.

                   

                   

                        From: Nanaky <forums_noreply@adobe.com>

                  To: gaye farnsworth <rich_gaye@yahoo.com>

                  Sent: Wednesday, November 2, 2016 7:12 AM

                  Subject:  Error message not understood

                      

                   

                   

                  Error message not understood

                  created by Nanaky in Adobe Digital Editions - View the full discussionYou used with operting system? If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/9106684#9106684 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/9106684#9106684 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Adobe Digital Editions by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.  This email was sent by Adobe Community because you are a registered user.

                  You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

                   

                  • 6. Re: Error message not understood
                    Nanaky Level 5

                    It try it but you seems not unserstand me. Do your used which operating system?

                    1 person found this helpful
                    • 7. Re: Error message not understood
                      cselhost Level 2

                      Hi Gayef6929,

                       

                      You need to manually delete the activation file and then sign back in. Please follow these steps:

                       

                      You must have administration authority.

                       

                      On Windows it can be found here:
                      Open Windows Registry by using the command prompt and typing 'regedit' or by opening the start menu (Windows key + S is a shortcut) and searching for 'regedit'.

                       

                      Search for the following folder:
                      HKEY_CURRENT_USER\Software\Adobe\Adept\Activation

                       

                      The 'Activation' folder can be entirely deleted.

                       

                       

                      Restart ADE and it should be deactivated at this point. You should be good to sign back in and try the download again.