Wrong flash update Win7x64

[Eagleizer]

Flash update takes me to the download page.

Download is not compatible.

[Captiv8r]

Thread moved here from RoboHelp forum.

[_maria_]

Hi Eagleizer ,

Please provide more information so that we may be able to assist.

• For what browser, including version, are you attempting to install Flash Player for?
• What is the link to the download page you are being taken to?
• What does "Download is not compatible" mean?
• What is the name of the file that is downloaded?
• Is there an error returned when you try to install Flash Player?
  • If there is an error, post a screenshot of the error
  • If there is an error, provide the Flash Player install log files.  See Where do I find the Flash Player installation log on Windows? .  Read through the FAQ and provide the 3 files (Adobe_ADM.log, Adobe_GDE.log, and FlashInstall.log file) for the same installation attempt. Upload the 3 files to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in you reply.

Thank you.

--

Maria