If there is an error, provide the Flash Player install log files. See Where do I find the Flash Player installation log on Windows? . Read through the FAQ and provide the 3 files (Adobe_ADM.log, Adobe_GDE.log, and FlashInstall.log file) for the same installation attempt. Upload the 3 files to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in you reply.