1 Reply Latest reply on Nov 2, 2016 3:51 AM by meenakshin83966505

    Onedrive

    ximoa1124671

      Hi,

      I'm using ipad/IOS 10. When I try to open a pdf file with adobe acrobat app that is stored in OneDrvive cloud, the app allows me to browse that cloud, then when I find the pdf file I want to open and tap on it, appears a message saying "downloading the  file" but that message disappear and  nothing happens. If I do the same whit files stored in dropbox, the pdf file is opened properly.

      Could someone give me a little help with this issue?

       

      thanks in advance

        • 1. Re: Onedrive
          meenakshin83966505 Adobe Employee

          Hi ximoa1124671,

           

           

          This bug seems to happen with any app that tries to open files from OneDrive, when one of the more recent version (7.8 or later) of the OneDrive app is installed. The Acrobat Reader team is working with Microsoft's OneDrive app team to try to fix the problem.

           

          Sorry for the inconvenience.

           

          Regards,

          Meenakshi