8 Replies Latest reply on Nov 2, 2016 7:17 PM by Monica Singh

    Indesign crashing after installing Sierra

    Alicemia

      Hi,

       

      I'm having trouble with Indesign CC after updating to Sierra -- it crashes any time I choose "change all" (text or grep, doesn't matter).

      Anyone else having similar issues? Or any solutions? I've tried different files, and also re-installing, clearing preferences, etc -- nothing like that has made any difference.

       

      Thanks,

      Katrina

        • 1. Re: Indesign crashing after installing Sierra
          Monica Singh Adobe Employee

          Hi Katrina,

           

          Can you please confirm it is specific to any document or happening generally.

          I am trying on my system Seirra with simple document it is not happening.

           

          If it is specific to document, please share your document using dropbox/drive @ monsingh@adobe.com

           

          Thanks,

          Monica Singh

          InDesign Team

          • 2. Re: Indesign crashing after installing Sierra
            Alicemia Level 1

            Hi, it is happening generally - I've tried on several documents, old and new.

            Thanks

            Katrina

            • 3. Re: Indesign crashing after installing Sierra
              Monica Singh Adobe Employee

              Thanks Katrina for replying.

               

              Can you share the crash report and submit it with your email ID as well. So that it can be further investigated.

              To share the crash report, After InDesign crashes, a dialog comes click on report. In the next dialog that immediately pops up click on details--> Copy the entire text and paste in text file and send that file. Also after this dialog, A crash reporter dialog comes up. Please enter your email id and submit

               

              You can mail the report @ monsingh@adobe.com

              Any help will be highly appreciated

               

              Thanks,

              Monica Singh

              • 4. Re: Indesign crashing after installing Sierra
                Alicemia Level 1

                Hi Monica,

                 

                here is the crash report

                 

                Process:              Adobe InDesign CC 2015

                Path:                  /Applications/Adobe InDesign CC 2015/Adobe InDesign CC 2015.app/Contents/MacOS/Adobe InDesign CC 2015

                Identifier:            com.adobe.InDesign

                Version:              11.4.1.102 (11410)

                Code Type:            X86-64 (Native)

                Parent Process:        ???

                Responsible:          Adobe InDesign CC 2015

                User ID:              501

                 

                Date/Time:            2016-11-03 10:14:41.723 +1300

                OS Version:            Mac OS X 10.12.1 (16B2657)

                Report Version:        12

                Anonymous UUID:        F25B7400-2973-CD8D-35AB-212AAF7480DC

                 

                 

                Time Awake Since Boot: 3000 seconds

                 

                System Integrity Protection: enabled

                 

                Crashed Thread:        0  Dispatch queue: com.apple.main-thread

                 

                Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

                Exception Codes:      KERN_INVALID_ADDRESS at 0x0000000000000000

                Exception Note:        EXC_CORPSE_NOTIFY

                 

                Termination Signal:    Segmentation fault: 11

                 

                [snipped by moderator]

                • 5. Re: Indesign crashing after installing Sierra
                  Alicemia Level 1

                  And have sent the report, with details.

                   

                  Just in case helpful, have tried change all only in “story”, as well as in “whole document”, have tried Text & Grep, have tried different changes (eg. change ‘a’ to ‘b’ as well as the actual changes I need to make, which are a little more complex (fullstop space to fullstop non-breaking space for example).

                   

                  I’ve tried different documents, re-installing indesign, trashing prefs etc etc.

                   

                  Thanks,

                  Katrina

                  • 6. Re: Indesign crashing after installing Sierra
                    BobLevine MVP & Adobe Community Professional

                    Please do not post crash reports here. I've snipped most of it.

                    • 7. Re: Indesign crashing after installing Sierra
                      Alicemia Level 1

                      Sorry about that, thought I was replying to Monica's email!

                      Katrina

                      • 8. Re: Indesign crashing after installing Sierra
                        Monica Singh Adobe Employee

                        Hi Katrina,

                         

                        You can mail me the entire report and also submit the Crash using Crash reporter as mentioned by me previously on this thread

                         

                        Regards,

                        Monica.