8 Replies Latest reply on Nov 3, 2016 3:51 AM by Chris Lopekal

    CC2015 InDesign crashes when placing an image

    Chris Lopekal Level 1

      I am encountering this issue when I place certain JPG images in an Indesign file.

       

      As soon as I drop the image on the document, ID crashes then asks to re-open. If I open the image in Photoshop first and save it then try again, it works fine.

       

      Obviously, I (and other work colleagues) cannot do use this workaround constantly as we go through hundreds (if not thousands) of images and its only a percentage that crash ID. It would mean having to identify each image that does this then opening and saving. Adding far too much time to the day!

       

      Below is an excerpt of the crash log [full log is here: pastebin]. [Heres an image that crashes ID]

       

       

      Process:         Adobe InDesign CC 2015 [50888]
      Path:            /Applications/Adobe InDesign CC 2015/Adobe InDesign CC 2015.app/Contents/MacOS/Adobe InDesign CC 2015
      Identifier:      com.adobe.InDesign
      Version:         11.3.0.34 (11300)
      Code Type:       X86-64 (Native)
      Parent Process:  ??? [1]
      Responsible:     Adobe InDesign CC 2015 [50888]
      User ID:         159799866

       

      Date/Time:       2016-11-02 11:07:23.802 +0000
      OS Version:      Mac OS X 10.11.6 (15G1108)
      Report Version:  11
      Anonymous UUID:  D5F32806-6D1D-6D33-C73F-265C6F25B8CB

       

      Sleep/Wake UUID: AC2F9312-8489-4A6F-BE79-8BE18CFD2FF1

       

      Time Awake Since Boot: 88000 seconds

      Time Since Wake: 9400 seconds

       

      System Integrity Protection: enabled

       

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

      Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
      Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
      Exception Note:  EXC_CORPSE_NOTIFY