Crashes while launching due to a serious error

[marlieskrale]

Hi,

When I launch my ID, it crashes due to a serious error. Just once in a while it starts without problems. It's ID CC and it's up to date. I only get this crash when launching ID, my other Adobe programs don't have this problem and I never had problems with ID before until now, it came out of the blue...

Any help is much appreciated!

[cbishop01]

What OS

[marlieskrale]

Windows 8.1

[cbishop01]

you could also try and reset preferences it helped me when this happened

Troubleshooting 101: Replace, or "trash" your InDesign preferences

[marlieskrale]

Nope, it's not helping..

[SanyamTalwar]

Hi,

Sorry to hear about the issue encountered by you. Can you please try following steps below:

• Clear preferences and cache and try to launch again?

• Please apply the latest update and see if the issue is still reproducible?

• Do you still face an issue if you directly install InDesign on a fresh machine?

• Does the issue happens on other machines also?

If the issue still exists, can you please try the following information:

• System Configuration

Regards,

Sanyam Talwar

[marlieskrale · Accepted solution]

Today someone came over to check my ID and PC, and after searching and trying for a long time, he found out the problem is probably my virus scanner. I use G Data, and when I turn off the G Data guard, ID starts without any problem. We don't know how G Data affects the launching of ID, and why only ID and why now, but it is the solution to my problem. When ID is fully started, I can turn on the guard again.

[Peter Spier]

Check the options in the virus scanner to see if there is a way to ignore InDesign.exe, especially when scanning on launch.