Illustrator CC 2017 Won't Open

Report · Nov 02, 2016

Illustrator won't open, just brings up a crash report.

This was happening on CC 2015.3 and still happening since upgrading to CC 2017.

Have tried -

Reinstalling.
Running the Adobe clean up tool.
Checking fonts Tahoma and Verdana installed and not installed.
Tried on a different profile.

CRASH REPORT BELOW

Process: Adobe Illustrator [1255]

Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

Identifier: com.adobe.illustrator

Version: 21.0.0 (21.0.0)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Adobe Illustrator [1255]

User ID: 1898765382

Date/Time: 2016-11-02 13:16:27.200 +0000

OS Version: Mac OS X 10.10 (14A389)

Report Version: 11

Anonymous UUID: 2B5F00B4-3EE5-3FDE-2F69-92A18C631D4B

Time Awake Since Boot: 570 seconds

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:

*** Terminating app due to uncaught exception 'NSRangeException', reason: '-[NSTaggedPointerString getCharacters:range:]: Range {0, 10} out of bounds; string length 4'

terminating with uncaught exception of type NSException

abort() called

Application Specific Backtrace 1:

0 CoreFoundation 0x00007fff8625c64c __exceptionPreprocess + 172

1 libobjc.A.dylib 0x00007fff88b646de objc_exception_throw + 43

2 CoreFoundation 0x00007fff8625c4fd +[NSException raise:format:] + 205

3 CoreFoundation 0x00007fff862043e7 -[NSTaggedPointerString getCharacters:range:] + 263

4 CoreFoundation 0x00007fff86110cd4 CFStringFindWithOptionsAndLocale + 12372

5 CoreFoundation 0x00007fff8614f834 CFStringFindWithOptions + 20

6 CoreFoundation 0x00007fff8614c775 _CFBundleCopyFindResources + 1541

7 CoreFoundation 0x00007fff8614c160 CFBundleCopyResourceURL + 64

8 dvacore 0x000000010ac69d92 _ZN7dvacore7utility25GetAuxiliaryResourcesPathEP10__CFBundleRKNSt3__112basic_stringItNS3_11char_traitsItEENS0_19SmallBlockAllocator12STLAllocatorItEEEESC_ + 130

9 dvacore 0x000000010aa1d974 _ZN7dvacore6config9Localizer19LoadDVADictionariesEv + 228

10 dvacore 0x000000010aa18dfe _ZN7dvacore6Locale10InitializeERKNSt3__112basic_stringItNS1_11char_traitsItEENS_7utility19SmallBlockAllocator12STLAllocatorItEEEE + 62

11 dvaai 0x000000010a43837d _ZN2ai3app5AIApp16InitializeLocaleEv + 45

12 dvaai 0x000000010a438228 _ZN2ai3app5AIApp15InitApplicationERN3exo3app11AppInitArgsE + 24

13 exo 0x000000010c3846ee _ZN3exo3app7AppBase10InitializeERNS0_11AppInitArgsE + 1022

14 Adobe Illustrator 0x000000010059a2d5 Adobe Illustrator + 5874389

15 Adobe Illustrator 0x0000000100699e36 _Z26AWS_CUI_GetVersionCommentsP15OpaqueWindowPtrRN5adobe1q9QDocumentERNS2_7QStringERNS2_14QAttributeListEPS3_PNS2_8QProjectEl + 118262

16 Adobe Illustrator 0x00000001006d0aae _Z26AWS_CUI_GetVersionCommentsP15OpaqueWindowPtrRN5adobe1q9QDocumentERNS2_7QStringERNS2_14QAttributeListEPS3_PNS2_8QProjectEl + 342638

17 Adobe Illustrator 0x00000001006d0634 _Z26AWS_CUI_GetVersionCommentsP15OpaqueWindowPtrRN5adobe1q9QDocumentERNS2_7QStringERNS2_14QAttributeListEPS3_PNS2_8QProjectEl + 341492

18 Adobe Illustrator 0x0000000100699a86 _Z26AWS_CUI_GetVersionCommentsP15OpaqueWindowPtrRN5adobe1q9QDocumentERNS2_7QStringERNS2_14QAttributeListEPS3_PNS2_8QProjectEl + 117318

19 Adobe Illustrator 0x00000001005232d6 Adobe Illustrator + 5386966

20 Adobe Illustrator 0x00000001006d0b0b _Z26AWS_CUI_GetVersionCommentsP15OpaqueWindowPtrRN5adobe1q9QDocumentERNS2_7QStringERNS2_14QAttributeListEPS3_PNS2_8QProjectEl + 342731

21 Adobe Illustrator 0x00000001006d0634 _Z26AWS_CUI_GetVersionCommentsP15OpaqueWindowPtrRN5adobe1q9QDocumentERNS2_7QStringERNS2_14QAttributeListEPS3_PNS2_8QProjectEl + 341492

22 Adobe Illustrator 0x0000000100521599 Adobe Illustrator + 5379481

23 Adobe Illustrator 0x0000000100511ff3 Adobe Illustrator + 5316595

24 libdyld.dylib 0x00007fff89bfb5c9 start + 1

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libsystem_kernel.dylib 0x00007fff8e428282 __pthread_kill + 10

1 libsystem_c.dylib 0x00007fff910c2b73 abort + 129

2 libc++abi.dylib 0x00007fff89134a21 abort_message + 257

3 libc++abi.dylib 0x00007fff8915c9d1 default_terminate_handler() + 267

4 libobjc.A.dylib 0x00007fff88b686c6 _objc_terminate() + 103

5 libc++abi.dylib 0x00007fff8915a0a1 std::__terminate(void (*)()) + 8

6 libc++abi.dylib 0x00007fff89159b30 __cxa_throw + 121

7 libobjc.A.dylib 0x00007fff88b64808 objc_exception_throw + 341

8 com.apple.CoreFoundation 0x00007fff8625c4fd +[NSException raise:format:] + 205

9 com.apple.CoreFoundation 0x00007fff862043e7 -[NSTaggedPointerString getCharacters:range:] + 263

10 com.apple.CoreFoundation 0x00007fff86110cd4 CFStringFindWithOptionsAndLocale + 12372

11 com.apple.CoreFoundation 0x00007fff8614f834 CFStringFindWithOptions + 20

12 com.apple.CoreFoundation 0x00007fff8614c775 _CFBundleCopyFindResources + 1541

13 com.apple.CoreFoundation 0x00007fff8614c160 CFBundleCopyResourceURL + 64

14 com.adobe.dvacore.framework 0x000000010ac69d92 dvacore::utility::GetAuxiliaryResourcesPath(__CFBundle*, std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 130

15 com.adobe.dvacore.framework 0x000000010aa1d974 dvacore::config::Localizer::LoadDVADictionaries() + 228

16 com.adobe.dvacore.framework 0x000000010aa18dfe dvacore::Locale::Initialize(std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 62

17 com.adobe.dvaai.framework 0x000000010a43837d ai::app::AIApp::InitializeLocale() + 45

18 com.adobe.dvaai.framework 0x000000010a438228 ai::app::AIApp::InitApplication(exo::app::AppInitArgs&) + 24

19 com.adobe.exo.framework 0x000000010c3846ee exo::app::AppBase::Initialize(exo::app::AppInitArgs&) + 1022

20 com.adobe.illustrator 0x000000010059a2d5 0x100000000 + 5874389

21 com.adobe.illustrator 0x0000000100699e36 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 118262

22 com.adobe.illustrator 0x00000001006d0aae AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 342638

23 com.adobe.illustrator 0x00000001006d0634 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 341492

24 com.adobe.illustrator 0x0000000100699a86 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 117318

25 com.adobe.illustrator 0x00000001005232d6 0x100000000 + 5386966

26 com.adobe.illustrator 0x00000001006d0b0b AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 342731

27 com.adobe.illustrator 0x00000001006d0634 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 341492

28 com.adobe.illustrator 0x0000000100521599 0x100000000 + 5379481

29 com.adobe.illustrator 0x0000000100511ff3 0x100000000 + 5316595

30 libdyld.dylib 0x00007fff89bfb5c9 start + 1

Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x00007fff8e42922e kevent64 + 10

1 libdispatch.dylib 0x00007fff88ed7a6a _dispatch_mgr_thread + 52

Thread 2:

0 libsystem_kernel.dylib 0x00007fff8e428946 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8f87e4a1 start_wqthread + 13

Thread 3:

0 libsystem_kernel.dylib 0x00007fff8e428946 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8f87e4a1 start_wqthread + 13

Thread 4:

0 libsystem_kernel.dylib 0x00007fff8e428946 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8f87e4a1 start_wqthread + 13

Thread 5:

0 libsystem_kernel.dylib 0x00007fff8e428946 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8f87e4a1 start_wqthread + 13

Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff5fbfd318 rdx: 0x0000000000000000

rdi: 0x000000000000130f rsi: 0x0000000000000006 rbp: 0x00007fff5fbfd340 rsp: 0x00007fff5fbfd318

r8: 0x6e6f697470656378 r9: 0x00007fff910ecd90 r10: 0x0000000008000000 r11: 0x0000000000000206

r12: 0x00007fff5fbfd4a0 r13: 0x0000000000000000 r14: 0x00007fff76524300 r15: 0x00007fff5fbfd380

rip: 0x00007fff8e428282 rfl: 0x0000000000000206 cr2: 0x00007fff76975fd8

Logical CPU: 0

Error Code: 0x02000148

Trap Number: 133

Binary Images:

0x100000000 - 0x1014b5fff +com.adobe.illustrator (21.0.0 - 21.0.0) <9CC14720-F784-3C88-9EBC-5E289FE02CBA> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

0x1016be000 - 0x102403fff +com.adobe.ICUData (4.0 - 3.61) <8726D6A3-3921-3AB2-94D5-062E9EA297DB> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/ICUData

0x102417000 - 0x102449ff7 +com.adobe.pip (7.4.1.60.45263) <B0E15E67-5403-3159-8A4F-6D3BDB11D77C> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP

0x102455000 - 0x1025effff +com.adobe.headlights.LogSessionFramework (7.4.1.60.45263) <2116CCCF-BA38-366C-8BCE-91827BA52E6D> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession

0x1026c3000 - 0x1026c6fff +com.adobe.AdobeCrashReporter (7.3 - 7.3.2) <F09CBDBF-D0F2-3E8B-A039-EC311CD1CCA1> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter

0x1026ce000 - 0x1026e9fff +com.adobe.aifm (aifm version 21.0.0 - 21.0.0.223) <5765DD22-DF34-3E41-842D-3EA6A2587D41> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/aifm.framework/Versions/A/aifm

0x1026f8000 - 0x1026fcff3 +com.adobe.MacMemory (MacMemory version 21.0.0 - 21.0.0.223) <02CF63DA-B1F3-39D2-AAF6-69C0DD1A1BB7> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/MacMemory.framework/Versions/A/MacMemory

0x102707000 - 0x102754fff +com.adobe.aiport (aiport version 21.0.0 - 21.0.0.223) <6C238830-BD3A-3754-B498-E594249E4FE0> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/aiport.framework/Versions/A/aiport

0x10279e000 - 0x1027ebff7 +com.adobe.filterport (filterport version 21.0.0 - 21.0.0.223) <2B6040BD-9739-3C1D-A867-2F41021A68EB> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/filterport.framework/Versions/A/filterport

0x102817000 - 0x10281affb +com.adobe.SPBasic (SPBasic version 21.0.0 - 21.0.0.223) <640DF623-87BE-39B1-A745-DB787515EF13> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic

0x102822000 - 0x10296effb +com.adobe.ACE (AdobeACE 2.20.02.37131 - 2.20.02.37131) <EC655948-66DE-39ED-9A50-424511FC81DC> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE

0x102985000 - 0x103200ff7 +com.adobe.AGM (AdobeAGM 4.30.60.1 - 4.30.60.1) <72F33097-2413-3E66-A84D-42AC3479DC27> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM

0x1032bb000 - 0x1032ecfff +com.adobe.ARE (AdobeARE 1.5.02.37131 - 1.5.02.37131) <24377EC1-2BB8-3A6C-A05B-5AC8A9E9A6FB> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE

0x1032f4000 - 0x1033bfff7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.8.0.36783 - 3.8.0.36783) <EE56856F-5988-38F6-B748-F9E07288D7E9> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore

0x103464000 - 0x103480fff +com.adobe.BIB (AdobeBIB 1.2.03.37131 - 1.2.03.37131) <5B62D9F4-7012-3C7E-B821-31B38A101F3F> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB

0x103489000 - 0x1034acffb +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <6FDFDB79-CE33-30EE-8056-D76B4D52B6EF> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils

0x1034b5000 - 0x1037a8ffb +com.adobe.CoolType (AdobeCoolType 5.15.00.37131 - 5.15.00.37131) <129B1D7C-150A-350F-BA55-A0E759F2BCE7> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType

0x1037f4000 - 0x103b5aff7 +com.adobe.MPS (AdobeMPS 5.8.1.37039 - 5.8.1.37039) <05860F00-2097-39D1-A146-18C845DF0387> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS

0x103bcd000 - 0x107243f8f +com.adobe.psl (AdobePSL 15.1.0.36906 - 15.1.0.36906) <104EE3CA-51E9-3F6B-A079-3E87BE36552D> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL

0x107737000 - 0x10784afff +com.adobe.AdobeXMPCore (Adobe XMP Core 5.6 -c 137 - 79.159768) <0BEB92DC-04FA-37AD-8EC2-F07208EF1CFB> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP

0x1079a0000 - 0x107af1fff +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.7 -f 21 - 79.159768) <F3543365-4EDE-38D9-892F-BBE8EB88C26B> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles

0x107c2e000 - 0x107cd0ff7 +com.adobe.ICUConverter (4.0 - 3.61) <4D6A813A-56D5-3CE1-8743-2BA65500FD20> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/ICUConverter

0x107cf9000 - 0x107e13ff7 +com.adobe.ICUInternationalization (4.0 - 3.61) <36984DC1-7D78-3AB5-9891-CA6ACD116AEE> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/4.0/ICUInternationalization

0x107e9b000 - 0x107f8cff7 +com.adobe.ICUUnicode (4.0 - 3.61) <431F0368-6F63-3B0D-A215-D6866EEACA9A> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/ICUUnicode

0x107fd7000 - 0x108101ff7 +com.winsoft.wrservices (WRServices 12.2.0 - 12.2.0) <02E9EA6A-5D56-3BF4-AFA3-3CB90539226D> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices

0x108154000 - 0x1082a3ff3 +com.adobe.linguistic.LinguisticManager (10.1.0 - 22175) <CEC41C30-5517-3C8E-9998-A2F72308D548> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic

0x1082f9000 - 0x108303ffb +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) <28960AF0-B2F2-3488-BC21-69B20D907E9C> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit

0x108311000 - 0x108331ff7 +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.8.0.36783 - 3.8.0.36783) <3C3CE968-0069-3A67-AA90-EF82A1AC3745> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpat

0x108355000 - 0x1083f1ff7 +com.adobe.AdobeExtendScript (ExtendScript 4.5.6 - 4.5.6.1) <BF8CC5F4-CC65-3279-A1A2-9740EC296A13> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScript

0x108442000 - 0x108502ff7 +com.adobe.JP2K (1.2.2 - 1.2.2.36529) <759A9903-5910-3051-ABB6-CE6EBF18FF7E> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K

0x108548000 - 0x1086d5ff7 +com.adobe.owl (AdobeOwl version 5.2.9 - 5.2.9) <4F46E50F-965A-33F6-8B2D-6E5F415082D1> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl

0x108720000 - 0x108e6fff7 +com.adobe.PDFL (PROD_MAJOR.PROD_MINOR.PROD_STEP - 15.0.0.36975) <DE5F440D-4F9E-3D2A-A36D-9DF3B250C5D2> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL

0x1093c0000 - 0x1094b2ffb +com.adobe.PDFPort (AdobePDFPort 2.1.0.37131 - 2.1.0.37131) <EBC47077-B30C-3D9D-B624-73D1CDB07ED6> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort

0x1094c5000 - 0x1094eeff7 +com.adobe.PDFSettings (AdobePDFSettings 1.04.0 - 1.4) <E07D101E-E47A-392A-8A44-005B49393DEC> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSettings

0x109506000 - 0x10959bfff +com.adobe.AdobeScCore (ScCore 4.5.6 - 4.5.6.1) <177B7E9C-B4E4-3299-8530-7D7ED1219A1A> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore

0x1095e1000 - 0x1095ffffb +com.adobe.ahclientframework (2.2.0.1 - 2.2.0.1) <A6525715-1E85-357F-968D-BF8273BC8434> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient

0x109612000 - 0x109626fff com.apple.carbonframeworktemplate (1.0 - 1.0) <B987BF38-8B5D-30C3-96D0-433805DECC0D> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid

0x109630000 - 0x109733fff +com.adobe.amtlib (10.0.0.47 - 10.0.0.47) <AD7B1E56-04A5-355A-AD70-DA2464879FC3> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib

0x109747000 - 0x10974bfff +com.adobe.boost_date_time.framework (11.0.0 - 11.0.0.0) <67F645AF-CEFF-351D-A146-699F522CF7CD> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time

0x10975c000 - 0x109768ff3 +com.adobe.boost_filesystem.framework (11.0.0 - 11.0.0.0) <861F3BF5-7B52-323D-9CFC-88BC6B662CB7> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/boost_filesystem.framework/Versions/A/boost_filesystem

0x10977c000 - 0x10980effb +com.adobe.boost_regex.framework (11.0.0 - 11.0.0.0) <E9B0672E-F6BC-3E39-B03C-A16B1DE86712> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/boost_regex.framework/Versions/A/boost_regex

0x10988c000 - 0x1098c6ff3 +com.adobe.boost_serialization.framework (11.0.0 - 11.0.0.0) <1C78F152-DC70-3CF1-9FC9-9083CBBAEB9A> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/boost_serialization.framework/Versions/A/boost_serialization

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0x1099bb000 - 0x1099bcffb +com.adobe.boost_system.framework (11.0.0 - 11.0.0.0) <1A2E52F3-FE7A-345C-81C1-146F1ADA21D9> /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/Frameworks/boost_system.framework/Versions/A/boost_system

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0x7fff92216000 - 0x7fff9221afff libsystem_stats.dylib (163.1.4) <1DB04436-5974-3F16-86CC-5FF5F390339C> /usr/lib/system/libsystem_stats.dylib

0x7fff92c13000 - 0x7fff92c2aff7 libLinearAlgebra.dylib (1128) <E78CCBAA-A999-3B65-8EC9-06DB15E67C37> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLinearAlgebra.dylib

0x7fff92c2f000 - 0x7fff92cb1fff com.apple.PerformanceAnalysis (1.0 - 1) <2FC0F303-B672-3E64-A978-AB78EAD98395> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis

0x7fff92cc8000 - 0x7fff92cf8fff libsystem_m.dylib (3086.1) <1E12AB45-6D96-36D0-A226-F24D9FB0D9D6> /usr/lib/system/libsystem_m.dylib

0x7fff92cf9000 - 0x7fff92d31fff com.apple.RemoteViewServices (2.0 - 99) <C9A62691-B0D9-34B7-B71C-A48B5F4DC553> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices

0x7fff92d3f000 - 0x7fff92dbcfff com.apple.CoreServices.OSServices (640.3 - 640.3) <28445162-08E9-3E24-84E4-617CE5FE1367> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices

0x7fff93118000 - 0x7fff932a6fff libBLAS.dylib (1128) <497912C1-A98E-3281-BED7-E9C751552F61> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib

0x7fff932a7000 - 0x7fff932f0ff3 com.apple.HIServices (1.22 - 519) <59D78E07-C3F1-3272-88F1-876B836D5517> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices

0x7fff932f1000 - 0x7fff932f5fff libpam.2.dylib (20) <E805398D-9A92-31F8-8005-8DC188BD8B6E> /usr/lib/libpam.2.dylib

0x7fff932f6000 - 0x7fff93309ff7 com.apple.CoreBluetooth (1.0 - 1) <FA9B43B3-E183-3040-AE25-66EF9870CF35> /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth

0x7fff9330a000 - 0x7fff9330afff libOpenScriptingUtil.dylib (162) <EFD79173-A9DA-3AE6-BE15-3948938204A6> /usr/lib/libOpenScriptingUtil.dylib

0x7fff93314000 - 0x7fff933b3df7 com.apple.AppleJPEG (1.0 - 1) <9BB3D7DF-630A-3E1C-A124-12D6C4D0DE70> /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG

0x7fff933b4000 - 0x7fff93413ff3 com.apple.AE (681 - 681) <7F544183-A515-31A8-B45F-89A167F56216> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE

0x7fff93414000 - 0x7fff9357fff7 com.apple.audio.toolbox.AudioToolbox (1.12 - 1.12) <5C6DBEB4-F2EA-3262-B9FC-AFB89404C1DA> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

0x7fff93580000 - 0x7fff9358bff7 libkxld.dylib (2782.1.97) <CB1A1B57-54BE-3573-AE0C-B90ED6BAEEE2> /usr/lib/system/libkxld.dylib

0x7fff935bf000 - 0x7fff936e6fff com.apple.coreui (2.1 - 305) <BB430677-D1F7-38DD-8F05-70E54352B8B5> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

0x7fff9374f000 - 0x7fff93753fff libcache.dylib (69) <45E9A2E7-99C4-36B2-BEE3-0C4E11614AD1> /usr/lib/system/libcache.dylib

0x7fff93787000 - 0x7fff93787fff com.apple.Cocoa (6.8 - 21) <EAC0EA1E-3C62-3B28-A941-5D8B1E085FF8> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

0x7fff93788000 - 0x7fff93a6fffb com.apple.CoreServices.CarbonCore (1108.1 - 1108.1) <55A16172-ACC0-38B7-8409-3CB92AF33973> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore

0x7fff93a70000 - 0x7fff93a72fff com.apple.loginsupport (1.0 - 1) <35A2A071-606C-39A5-8C11-E4CAF98D934C> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsupport.framework/Versions/A/loginsupport

0x7fff93a73000 - 0x7fff93da6fff libmecabra.dylib (666) <2CE5540A-D412-3D53-9E11-86C24D61713B> /usr/lib/libmecabra.dylib

0x7fff93da7000 - 0x7fff93daffff libsystem_platform.dylib (63) <64E34079-D712-3D66-9CE2-418624A5C040> /usr/lib/system/libsystem_platform.dylib

0x7fff93db0000 - 0x7fff93db0ff7 liblaunch.dylib (559.1.22) <8A988924-8BE7-35FE-BF7D-322E90EFE49E> /usr/lib/system/liblaunch.dylib

0x7fff93dba000 - 0x7fff93dbcfff com.apple.OAuth (25 - 25) <EE765AF0-2BB6-3689-9EAA-689BF1F02A0D> /System/Library/PrivateFrameworks/OAuth.framework/Versions/A/OAuth

0x7fff93dec000 - 0x7fff93df8ff7 com.apple.OpenDirectory (10.10 - 187) <1D0066FC-1DEB-381B-B15C-4C009E0DF850> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory

0x7fff93e4f000 - 0x7fff9411eff3 com.apple.CoreImage (10.0.33) <6E3DDA29-718B-3BDB-BFAF-F8C201BF93A4> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework/Versions/A/CoreImage

0x7fff9411f000 - 0x7fff9413cffb libresolv.9.dylib (57) <26B38E61-298A-3C3A-82C1-3B5E98AD5E29> /usr/lib/libresolv.9.dylib

0x7fff9414a000 - 0x7fff94172fff libxpc.dylib (559.1.22) <9437C02E-A07B-38C8-91CB-299FAA63083D> /usr/lib/system/libxpc.dylib

0x7fff94269000 - 0x7fff94270fff com.apple.NetFS (6.0 - 4.0) <1581D25F-CC07-39B0-90E8-5D4F3CF84EBA> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

0x7fff942aa000 - 0x7fff942afffb libheimdal-asn1.dylib (398.1.2) <F9463B34-AAF5-3488-AD0C-85937C81FC5E> /usr/lib/libheimdal-asn1.dylib

0x7fff944f8000 - 0x7fff944f9ff7 com.apple.print.framework.Print (10.0 - 265) <3BC4FE7F-78A0-3E57-8F4C-520E7EFD36FA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 1

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 623

thread_create: 0

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=378.7M resident=425.3M(112%) swapped_out_or_unallocated=16777216.0T(4645137154048%)

Writable regions: Total=107.5M written=20.9M(19%) resident=30.9M(29%) swapped_out=0K(0%) unallocated=76.6M(71%)

REGION TYPE VIRTUAL

=========== =======

CG shared images 144K

Kernel Alloc Once 8K

MALLOC 83.1M

MALLOC (admin) 32K

MALLOC_LARGE (reserved) 516K reserved VM address space (unallocated)

Memory Tag 242 12K

STACK GUARD 56.0M

Stack 10.1M

VM_ALLOCATE 4220K

__DATA 28.1M

__IMAGE 528K

__LINKEDIT 116.5M

__TEXT 262.2M

__UNICODE 544K

mapped file 44.1M

shared memory 4K

=========== =======

TOTAL 606.1M

TOTAL, minus reserved VM space 605.6M

Model: MacBookPro11,1, BootROM MBP111.0138.B11, 2 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 2.16f68

Graphics: Intel Iris, Intel Iris, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (7.15.124.12.8)

Bluetooth: Version 4.3.0f10 14890, 3 services, 27 devices, 1 incoming serial ports

Network Service: Thunderbolt Ethernet, Ethernet, en1

Network Service: Wi-Fi, AirPort, en0

PCI Card: Apple 57762-A0, Ethernet Controller, Thunderbolt@195,0,0

Serial ATA Device: APPLE SSD SM0512F, 500.28 GB

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2

Thunderbolt Device: Thunderbolt to Gigabit Ethernet Adapter, Apple Inc., 3, 5.5

Report · Nov 03, 2016

I have the same issue. Have you come across a fix yet?

I'm tempted to reinstall everything from scratch starting with the OS.

Mac OS Sierra knocked out my Lync for Mac, so I'm wondering if there's a gremlin in the system.

Report · Nov 03, 2016

i am able to open Illustrator if I turn off wifi and then launch the app...so some online call is most likely affecting startup...

Report · Nov 03, 2016

So, Adobe comes out with a new 2017 CC update and still nothing regarding compatibility with macOS Sierra!!! Do they have on blinders in this company or what? I will not be updating anything until I know for sure that its going to work... and work with macOS Sierra!

Report · Nov 03, 2016

Thank You for a new round of buggy updates Adobe. Dreamweaver won't open either. Tried all the things that have been tried with Illustrator. Not specific to Mac, I use windows 10.

Report · Nov 03, 2016

I've experienced the same problem on a brand new Mac Pro with Sierra running, I don't know why, but Sierra causes continuous crashing on several apps (not only Adobe's CC), I've found that the problem was the Sierra's Java version, in my case, the fix was downgrade Java.

Depending on your Sierra's version you could find installation issues, here's the links for previous versions, use the one to fit your OS, try from newer to older:

From apple's website

Java 2015-001: Download Java for OS X 2015-001

Java 2014-001: Java for OS X 2014-001

From java's website

All previous versions: Oracle Java Archive | Oracle Technology Network | Oracle

Another (and really dramatic) solution if this doesn't work: downgrade Sierra to El Capitan.

This fix is for Mac OS, I don't know it for Windows, but I think it could be similar. Hope this could be helpful for everyone.

And for the Adobe Team... please fix this very important issue.

Tip for later: DO NOT UPGRADE YOUR SYSTEM WITH THE FIRST RELEASE!

Report · Nov 07, 2016

FWIW, I just installed 2017 and it won't open on my Win 7 (Enterprise, Serv Pack 1) box either. Diagnostics found "nothing". Reboot, reinstall made no difference.

Report · Nov 08, 2016

Replying to my own comment to add info.

I had a few plugins installed. Once I removed them it launched. I then reinstalled each one, one at a time, and now have the same set I originally had installed and it is launching and working -- so far, so good. I have same set of plugins on 2 PCs (Win 7 Enterprise and Win 10) and both installs of Illustrator are up and running.

Report · Nov 08, 2016

Which plugins? I have Astute Graphics and Fusion Suitcase installed. Wonder if either is the culprit.

Report · Nov 08, 2016

Talos72 -- They were Astute Graphics. I've since reinstalled them and Illustrator is still launching/working -- fingers crossed it continues.

Report · Nov 07, 2016

I just updated and on my Win 7 Illustrator crashes on startup.

Report · Nov 08, 2016

Please!!! It's been 3 consecutive days of me force quitting every app I use to make a living. It's ridiculous, I didn't choose to upgrade, Mac made it impossible to work without updating, they don't give an option to work unless you click on update, I tried the longest to "Try later" now I had to uninstall my InDesign CC 2015 because I just can't work so I ended up with a CC 2017 and Sierra, I don't know what to do but this is is just ridiculous! Please if anyone knows a work around to this painful situation please share, I've done everything that @its65544371 has done but it's not working. I am pretty sure my crash report is exactly the same as his.

Report · Nov 08, 2016

I've had to uninstall CC2017 and install the 'previous version' CC 2015 of illustrator while I wait for a call from an engineer at Adobe scheduled for yesterday at 9am.. I'm still waiting. This is not a fix but at least I can keep working for now...

Report · Nov 08, 2016

I'm having issues as well. Crashing after restart and clean (wipe prefs) install. How can I roll back to CC 2015 till resolved. All other 2017 updates; Photoshop, InDesign, Bridge, After Effects, Premier Pro, working well.

Report · Nov 08, 2016

I rolled back to 19.0.0 and while it opened, crashed when trying to open a new, or existing file. I went to the Illustrator icon in 'Program Files', right clicked, and selected 'Run as administrator'. Seems to be working now. Had a busy day, so have not tried this on the 2017 version, just needed a functioning Illustrator!

Report · Nov 18, 2016

Hello, the same thing happened to me as well. How did you know where to download the 2015 version? And how long did it take them to contact you back? Thanks!

Report · Nov 18, 2016

Hi, In the apps tab of creative cloud there's a bit above the list of all your installed apps saying 'latest versions' I clicked on that and it revealed previous versions and I got it from there.

The engineer did call on the 4 Nov, but at 9pm in the evening, when I wasn't at work he said he would have someone call me the following Monday at a time that suited me.... and I'm still waiting... that was 2 weeks ago and I'm still on CC2015.

Report · Nov 18, 2016

LittleDinky schrieb:
Hi, In the apps tab of creative cloud there's a bit above the list of all your installed apps saying 'latest versions' I clicked on that and it revealed previous versions and I got it from there.
The engineer did call on the 4 Nov, but at 9pm in the evening, when I wasn't at work he said he would have someone call me the following Monday at a time that suited me.... and I'm still waiting... that was 2 weeks ago and I'm still on CC2015.

It doesn't make much sense to post this kind of problems in threads that are marked as resolved. None of the relevant people will see it here. Please create your own thread to call for help. It is then easier to point out and forward your issue to relevant people to get it solved.

Report · Nov 08, 2016

Seems like Illustrator 2017 update doest not work on Windows so far. I had to revert to the previous version this morning, but had to use Affinity Designer beta yesterday under pressure to get my job done! Please fix soon Adobe!!

All other 2017 apps work amazingly.

Report · Nov 08, 2016

Indeed the culprit was Astute Graphics. The minute I uninstalled all of their plugins, AI opened. I am reinstalling the plugins anew hoping to get them working. If not, then AG needs to update their apps.

Report · Nov 08, 2016

talos72 schrieb:
Indeed the culprit was Astute Graphics. The minute I uninstalled all of their plugins, AI opened. I am reinstalling the plugins anew hoping to get them working. If not, then AG needs to update their apps.

They have already done so. Download the updater.

Report · Nov 10, 2016

Hi ITS,

Is your issue resolved? Are you able to use AI CC 2017? If you are still facing issue, please reply here or send me an email so that we can investigate it further?

Regards,

Om

Report · Nov 10, 2016

yes sorry, I spoke to someone in support. It was a network issue at my end

Report · Nov 10, 2016

I'm still on CC2015 my work load is too heavy right now mess about with it. I'll try again in a week or so. I can't see me getting the support at work to fix a network issue. doomed very Anti-Apple Mac

Report · Nov 11, 2016

Hi

I'm having this issue also, I updated to AI CC 2017 and after the update AI crashes as soon as it opens.

Can someone please resolve this?

Adobe Community

Illustrator CC 2017 Won't Open

1 Correct answer

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