21 Replies Latest reply on Sep 14, 2017 8:32 AM by Erick_R Branched to a new discussion.
      • 1. Re: 2017 Update keeps crashing!
        Kevin-Monahan Adobe Employee

        Hi artibhartiya,

        Is this with a new project or an updated one? If updated, try a new project.

         

        Thanks,

        Kevin

        • 2. Re: 2017 Update keeps crashing!
          artibhartiya Level 1

          I am already in the process of moving everything across onto a new file. However you have to understand this is a MASSIVE set back in an already impending deadline, this sort of issue should not come up in the first place.

          • 3. Re: 2017 Update keeps crashing!
            stevek66615127 Level 1

            ADOBE DOESN'T CARE ABOUT YOUR DEADLINE.

             

            HOW DID THE CUSTOMERS GET ROPED INTO PAYING MONEY TO BE BETA TESTERS?????

            • 4. Re: 2017 Update keeps crashing!
              salimg38830966 Level 1

              SAME HERE   Crashes as soon as I import something. 

              They told someone else that's having the same problem in MU  to "try a different OS"..... Really  like we have all the money in the world to just go buy another Pc with a different OS on it just to try to see if it'll work??!! ..  . Adobe should just do a rollback instead.  like ASAP ADOBE....

              • 5. Re: 2017 Update keeps crashing!
                stevek66615127 Level 1

                Don't forget about all the time it takes us to load everything up and do their testing for them......

                 

                beta2017

                • 6. Re: 2017 Update keeps crashing!
                  wonderotter

                  Happening to me also on a large project with Lumetri on master clips. Randomly crashes.

                  Error reports:

                   

                  Faulting application name: Adobe Premiere Pro.exe, version: 11.0.0.154, time stamp: 0x580880fc

                  Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff

                  Exception code: 0xc0000409

                  Fault offset: 0x0000000000074a30

                  Faulting process id: 0x20e8

                  Faulting application start time: 0x01d2356740d8027f

                  Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe

                  Faulting module path: C:\WINDOWS\SYSTEM32\MSVCR120.dll

                  Report Id: 0680d9a1-e7ef-468e-8309-44823f00c653

                  Faulting package full name:

                  Faulting package-relative application ID:

                   

                  Faulting application name: Adobe Premiere Pro.exe, version: 11.0.0.154, time stamp: 0x580880fc

                  Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff

                  Exception code: 0xc0000409

                  Fault offset: 0x0000000000074a30

                  Faulting process id: 0x2c24

                  Faulting application start time: 0x01d23566957928bc

                  Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe

                  Faulting module path: C:\WINDOWS\SYSTEM32\MSVCR120.dll

                  Report Id: 4ecaf08a-8173-46e1-840f-5fb8dc72c153

                  Faulting package full name:

                  Faulting package-relative application ID:

                   

                  Faulting application name: Adobe Premiere Pro.exe, version: 11.0.0.154, time stamp: 0x580880fc

                  Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

                  Exception code: 0xc0000005

                  Fault offset: 0x00007ff500000001

                  Faulting process id: 0x137c

                  Faulting application start time: 0x01d2356420a85a17

                  Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe

                  Faulting module path: unknown

                  Report Id: 14e1211e-5aa9-4af9-8339-95f00732f4a9

                  Faulting package full name:

                  Faulting package-relative application ID:

                   

                  Faulting application name: Adobe Premiere Pro.exe, version: 11.0.0.154, time stamp: 0x580880fc

                  Faulting module name: Backend.dll, version: 11.0.0.154, time stamp: 0x58085b22

                  Exception code: 0xc0000005

                  Fault offset: 0x00000000007af695

                  Faulting process id: 0x1f60

                  Faulting application start time: 0x01d23562c97faf2b

                  Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe

                  Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Backend.dll

                  Report Id: ff8cb2be-7c6a-4054-8e69-ef4431228564

                  Faulting package full name:

                  Faulting package-relative application ID:

                   

                  I'm running a well-spec'd machine. Asus X99A, 5820k, 32GB ram, GTX970, etc..

                  • 7. Re: 2017 Update keeps crashing!
                    Jim_Simon Level 8

                    this is a MASSIVE set back in an already impending deadline

                     

                    You updated your editing software under those conditions?

                     

                    I've got no quarrel with the call for Adobe to get it right the first time, every time, but as I live in the real world, I also can't ignore the sheer folly of what you've done here.

                    • 8. Re: 2017 Update keeps crashing!
                      grem28

                      I have the same issue, a project built with 2016 keeps crashing on opening with v2017....HELP! Can we rollback?

                      • 9. Re: 2017 Update keeps crashing!
                        MilanD Level 1

                        It seems that all applications crash. Nice 2017 update.

                        1 person found this helpful
                        • 10. Re: 2017 Update keeps crashing!
                          Ann Bens Adobe Community Professional & MVP

                          artibhartiya wrote:

                           

                          I am already in the process of moving everything across onto a new file. However you have to understand this is a MASSIVE set back in an already impending deadline, this sort of issue should not come up in the first place.

                          Bad move updating just before a deadline.

                          • 11. Re: 2017 Update keeps crashing!
                            Ann Bens Adobe Community Professional & MVP

                            grem28 wrote:

                             

                            I have the same issue, a project built with 2016 keeps crashing on opening with v2017....HELP! Can we rollback?

                            Did you reboot computer before and after installing 2017?

                            Yes you can roll back.

                            If you removed previous version (best to leave it on your system) you can install it from the CC app.

                            • 12. Re: 2017 Update keeps crashing!
                              cameronp98682300

                              I'm constantly crashing, and this is a new project on a brand new computer.

                              • 14. Re: 2017 Update keeps crashing!
                                annab97924813

                                Same problem. Except I can't even keep it open long enough to even TRY to open a file. The applications just tries to open... then crashes.

                                 

                                WTH!!

                                • 15. Re: 2017 Update keeps crashing!
                                  Stauffer Studios

                                  One thing I have noticed is that the crashes have to do both with Lumetri and markers.  When I add markers, it will just randomly crash and it is a crap shoot on whether it is MSVCRT or LoggingSession. 

                                  I have only had one crash so far that actually performed a recover.  all others ones just picked up where I left off.

                                  Now AE is another story but I will post more in that forum.

                                  • 16. Re: 2017 Update keeps crashing!
                                    sea_monstrosity

                                    Adobe doesn't care about your projects crashing or the fact you make a living off of their product. Not only does Premiere CC keep crashing on me and losing me hundreds of dollars, they charged me for Photoshop as well for no reason. I've been on the phone with these — for 24 hours, and they are just a greedy scam company who builds up a face and presents itself like something you can trust.

                                     

                                    Moderator warning: Do not use profanity. It is against Adobe community guidelines.

                                    • 17. Re: 2017 Update keeps crashing!
                                      zacd Level 1

                                      I've had this issue before, as well. Make sure you have AutoSave on, just in case it keeps happening. Plus, make sure your projects are up-to-date to the 2017 version, and your computer hardware is good to run the software, and your RAM usage is down.

                                      • 18. Re: 2017 Update keeps crashing!
                                        NHArtist

                                        I just had to uninstall all my Adobe products (9/13/17). I did them one at a time and the machine continued to lockup at startup. Finally uninstalled creative cloud (think it freezes on it's update). Computer now functioning. Adobe needs to fix this!

                                        • 19. Re: 2017 Update keeps crashing!
                                          benwinter Level 2

                                          What graphics card is everyone using?

                                          • 20. Re: 2017 Update keeps crashing!
                                            NHArtist Level 1

                                            I am have an NVIDIA GeForce 940 MX; running on a Win 10 HP laptop with 16 GB RAM; 64-bit;

                                            Is that the problem?

                                            • 21. Re: 2017 Update keeps crashing!
                                              Erick_R Level 1

                                              I had a problem with Premiere crashing on export.

                                               

                                              I solved this by turning off the GPU acceleration option under File > Project Settings > General > Video Rendering and Playback

                                               

                                              In my case I then selected Mercury Playback Engine Software Only

                                               

                                              .. and it worked though export times take longer.

                                              1 person found this helpful