1 2 3 4 Previous Next 133 Replies Latest reply on Nov 10, 2017 5:21 PM by glenn11171970 Branched to a new discussion.

    Photoshop CC 2017 crashes on opening

    photograham1950 Level 1

      I have just installed the update for Photoshop CC 2017.  Using Bridge to process the Raw file, Photoshop then opens and when the Photoshop screen appears, the notation "Adobe Photoshop CC 2017 has stopped working. Program then closes.  Uninstalled Photoshop and then re-installed, but same problem arose.

      I tracked down an XML file from the update buy do not know how to add that to this discussion,

      Any assistance will be appreciated.

        • 1. Re: Photoshop CC 2017 crashes on opening
          kglad Adobe Community Professional & MVP

          reset your preferences -   https://forums.adobe.com/thread/375776

          3 people found this helpful
          • 2. Re: Photoshop CC 2017 crashes on opening
            gbeahan Level 1

            I have the same problem.  Photoshop CC2017 opens full screen then stops working with the following screen:

            I have updated windows 10 and graphic card driver to no avail.  Uninstalled and reinstalled CC2017 still happens even if I run as administrator.  Any ideas or help would be appreciated.

            3 people found this helpful
            • 3. Re: Photoshop CC 2017 crashes on opening
              gbeahan Level 1

              Just might add - I checked the PSErrorLog.txt and found the following:

              2016:11:03 13:57:36  :  <NULL>  :  0  :  REQUIRE  failed

               

              Note:  the 0 above has a slash thru it.

              • 4. Re: Photoshop CC 2017 crashes on opening
                Jeff A Wright Adobe Employee

                Moving this discussion to the Photoshop General Discussion forum.

                • 5. Re: Photoshop CC 2017 crashes on opening
                  tommymadd Level 1

                  Same prob...PS CC has not loaded since PS 2015.1.2

                  Have done all the knee jerk "solutions"...nothing works

                  Will have to cancel subscription if no remedy..

                  This sucks...!!

                  1 person found this helpful
                  • 6. Re: Photoshop CC 2017 crashes on opening
                    Payload: Camera Profiles Level 1

                    I just finished with online chat support.  The guy took over my computer and had it fixed in a few minutes.  This is what he said he did:

                    one of the windows 10 dll file caused crash so renaming that dll file repaired it. 

                     

                    If you can't get it to work, I would suggest contacting online chat support.   They really helped!
                    1 person found this helpful
                    • 7. Re: Photoshop CC 2017 crashes on opening
                      erwinb63712330 Level 1

                      I have the same issue.  I installed Photoshop 2017 and it does not work.  Adobe needs to quit release beta products or else we need to file a class action suit.  Every time something new gets released lately it is the same problem-absolutely nothing works.!

                      • 8. Re: Photoshop CC 2017 crashes on opening
                        davids10422680 Level 1

                        Please post the fix to this issue!  Glad to hear it's not just me and therefore wasting time troubleshooting it on my own.

                        • 9. Re: Photoshop CC 2017 crashes on opening
                          davids10422680 Level 1

                          Hi Jeff,

                           

                          Do you guys need any troubleshooting data (hardware specs, driver versions, logs etc.) from us experiencing this problem? I would certainly help out if needed.

                          • 10. Re: Photoshop CC 2017 crashes on opening
                            Akash Sharma Adobe Employee

                            Hi davids,

                             

                            Please post the crash report here so that we can help you getting this issue fixed.

                            Refer Photoshop Elements Editor Help | How to Find Crash Logs on Windows

                            Also refer Photoshop CC 2015 crashes on launch or exit | Windows

                             

                            Regards,

                            Akash

                            • 11. Re: Photoshop CC 2017 crashes on opening
                              davids10422680 Level 1

                              All, I wouldn't bother resetting your preferences, didn't work for me.

                              1 person found this helpful
                              • 12. Re: Photoshop CC 2017 crashes on opening
                                Coxxon Level 1

                                When I turn on PS 2017, it comes up and I get the interface.

                                The Win10 cursor remains, and I can't do anything in photoshop.

                                Win10 and graphics card are up to date.

                                I have to go to the task manager to turn photoshop off.

                                I tried moving the sniffer.exe file (onto my desktop) as mentioned in the PS 2015 link you gave, but this had no effect.

                                1 person found this helpful
                                • 13. Re: Photoshop CC 2017 crashes on opening
                                  Akash Sharma Adobe Employee

                                  Hi Coxxon,

                                   

                                  Please reset your preferences and check for GPU updates as well.

                                  Refer Solve Adobe Photoshop problems and issues by keeping it up-to-date

                                   

                                  Regards,

                                  Akash

                                  • 14. Re: Photoshop CC 2017 crashes on opening
                                    davids10422680 Level 1

                                    Hi Akash,

                                    I tried the GPU fixes @ Photoshop CC 2015 crashes on launch or exit | Windows

                                    none worked.  Here are the error logs I have.  Please let me know if you need anything else more spacific.

                                     

                                     

                                    Event Viewer Information

                                     

                                    Fault bucket 120606218217, type 4

                                    Event Name: APPCRASH

                                    Response: Not available

                                    Cab Id: 0

                                     

                                    Problem signature:

                                    P1: Photoshop.exe

                                    P2: 18.0.0.53

                                    P3: 57fde9fd

                                    P4: LavasoftTcpService64.dll

                                    P5: 2.3.4.7

                                    P6: 555dc671

                                    P7: c0000095

                                    P8: 0000000000008902

                                    P9:

                                    P10:

                                     

                                    Attached files:

                                    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER28A1.tmp.WERInternalMetadata.xml

                                     

                                    These files may be available here:

                                    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_22281e8f1339113c 98488cbe6d9ca5cb6b4d6341_3fa5eec2_2c9790f8

                                    __________________________________________________________________________________________ _____________________________________

                                    AppCrash_Photoshop.exe_22281e8f1339113c98488cbe6d9ca5cb6b4d6341_3fa5eec2_2c9790f8

                                     

                                    Version=1

                                    EventType=APPCRASH

                                    EventTime=131226181451394402

                                    ReportType=2

                                    Consent=1

                                    UploadTime=131226181452948495

                                    ReportIdentifier=8837d7c9-a177-11e6-af11-e4a7a0c76243

                                    IntegratorReportIdentifier=abe65268-07a9-46d0-8169-240207a871b9

                                    NsAppName=Photoshop.exe

                                    AppSessionGuid=00000da8-0001-0003-e08f-de468435d201

                                    TargetAppId=W:000603813e87f6069eb241845c6cfe9904f600000904!000034e171765e52a66a588e53de3bc 2e58fcda86efc!Photoshop.exe

                                    TargetAppVer=2016//10//12:07:45:01!a1e6fc3!Photoshop.exe

                                    BootId=4294967295

                                    Response.BucketId=d68bfc925e8465393dcce5e6fe437b8b

                                    Response.BucketTable=4

                                    Response.LegacyBucketId=120610403429

                                    Response.type=4

                                    Sig[0].Name=Application Name

                                    Sig[0].Value=Photoshop.exe

                                    Sig[1].Name=Application Version

                                    Sig[1].Value=18.0.0.53

                                    Sig[2].Name=Application Timestamp

                                    Sig[2].Value=57fde9fd

                                    Sig[3].Name=Fault Module Name

                                    Sig[3].Value=LavasoftTcpService64.dll

                                    Sig[4].Name=Fault Module Version

                                    Sig[4].Value=2.3.4.7

                                    Sig[5].Name=Fault Module Timestamp

                                    Sig[5].Value=555dc671

                                    Sig[6].Name=Exception Code

                                    Sig[6].Value=c0000094

                                    Sig[7].Name=Exception Offset

                                    Sig[7].Value=0000000000008902

                                    DynamicSig[1].Name=OS Version

                                    DynamicSig[1].Value=10.0.14393.2.0.0.256.48

                                    DynamicSig[2].Name=Locale ID

                                    DynamicSig[2].Value=1033

                                    DynamicSig[22].Name=Additional Information 1

                                    DynamicSig[22].Value=bfef

                                    DynamicSig[23].Name=Additional Information 2

                                    DynamicSig[23].Value=bfef348dfc3144f4211de2095b9089eb

                                    DynamicSig[24].Name=Additional Information 3

                                    DynamicSig[24].Value=aa5c

                                    DynamicSig[25].Name=Additional Information 4

                                    DynamicSig[25].Value=aa5cc194c9e535f8ba39d80cc627eacd

                                    UI[2]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

                                    UI[3]=Adobe Photoshop CC 2017 has stopped working

                                    UI[4]=Windows can check online for a solution to the problem.

                                    UI[5]=Check online for a solution and close the program

                                    UI[6]=Check online for a solution later and close the program

                                    UI[7]=Close the program

                                    LoadedModule[0]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

                                    LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll

                                    LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL

                                    LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll

                                    LoadedModule[4]=C:\WINDOWS\System32\WS2_32.dll

                                    LoadedModule[5]=C:\WINDOWS\System32\sechost.dll

                                    LoadedModule[6]=C:\WINDOWS\System32\RPCRT4.dll

                                    LoadedModule[7]=C:\WINDOWS\System32\ucrtbase.dll

                                    LoadedModule[8]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.143 93.321_none_72fe05dd211a5fae\gdiplus.dll

                                    LoadedModule[9]=C:\WINDOWS\System32\msvcrt.dll

                                    LoadedModule[10]=C:\WINDOWS\SYSTEM32\GLU32.dll

                                    LoadedModule[11]=C:\WINDOWS\System32\combase.dll

                                    LoadedModule[12]=C:\WINDOWS\System32\USER32.dll

                                    LoadedModule[13]=C:\WINDOWS\System32\bcryptPrimitives.dll

                                    LoadedModule[14]=C:\WINDOWS\System32\win32u.dll

                                    LoadedModule[15]=C:\WINDOWS\System32\GDI32.dll

                                    LoadedModule[16]=C:\WINDOWS\System32\gdi32full.dll

                                    LoadedModule[17]=C:\WINDOWS\SYSTEM32\mscms.dll

                                    LoadedModule[18]=C:\WINDOWS\SYSTEM32\OPENGL32.dll

                                    LoadedModule[19]=C:\WINDOWS\System32\ADVAPI32.dll

                                    LoadedModule[20]=C:\WINDOWS\SYSTEM32\WINHTTP.dll

                                    LoadedModule[21]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\CITThreading.dll

                                    LoadedModule[22]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV

                                    LoadedModule[23]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdbePM.dll

                                    LoadedModule[24]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\icucnv40.dll

                                    LoadedModule[25]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\adobe_caps.dll

                                    LoadedModule[26]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\manta.dll

                                    LoadedModule[27]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\VulcanControl.dll

                                    LoadedModule[28]=C:\WINDOWS\System32\SHELL32.dll

                                    LoadedModule[29]=C:\WINDOWS\System32\ole32.dll

                                    LoadedModule[30]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\VulcanMessage5.dll

                                    LoadedModule[31]=C:\WINDOWS\System32\OLEAUT32.dll

                                    LoadedModule[32]=C:\WINDOWS\System32\cfgmgr32.dll

                                    LoadedModule[33]=C:\WINDOWS\System32\msvcp_win.dll

                                    LoadedModule[34]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\tbb.dll

                                    LoadedModule[35]=C:\WINDOWS\System32\windows.storage.dll

                                    LoadedModule[36]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\cg.dll

                                    LoadedModule[37]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\cgGL.dll

                                    LoadedModule[38]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ahclient.dll

                                    LoadedModule[39]=C:\WINDOWS\System32\powrprof.dll

                                    LoadedModule[40]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\amtlib.dll

                                    LoadedModule[41]=C:\WINDOWS\System32\shlwapi.dll

                                    LoadedModule[42]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AXEDOMCore.dll

                                    LoadedModule[43]=C:\WINDOWS\System32\kernel.appcore.dll

                                    LoadedModule[44]=C:\WINDOWS\System32\shcore.dll

                                    LoadedModule[45]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\MPS.dll

                                    LoadedModule[46]=C:\WINDOWS\System32\profapi.dll

                                    LoadedModule[47]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\PlugPlugOwl.dll

                                    LoadedModule[48]=C:\WINDOWS\System32\SETUPAPI.dll

                                    LoadedModule[49]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ExtendScript.dll

                                    LoadedModule[50]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ScCore.dll

                                    LoadedModule[51]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\mona.dll

                                    LoadedModule[52]=C:\WINDOWS\System32\CRYPT32.dll

                                    LoadedModule[53]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeOwl.dll

                                    LoadedModule[54]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\dnssd.dll

                                    LoadedModule[55]=C:\WINDOWS\System32\MSASN1.dll

                                    LoadedModule[56]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeLinguistic.dll

                                    LoadedModule[57]=C:\WINDOWS\SYSTEM32\MSVCP140.dll

                                    LoadedModule[58]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll

                                    LoadedModule[59]=C:\WINDOWS\SYSTEM32\dxgi.dll

                                    LoadedModule[60]=C:\WINDOWS\SYSTEM32\USERENV.dll

                                    LoadedModule[61]=C:\WINDOWS\SYSTEM32\DDRAW.dll

                                    LoadedModule[62]=C:\WINDOWS\SYSTEM32\bcrypt.dll

                                    LoadedModule[63]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\icudt40.dll

                                    LoadedModule[64]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\tbbmalloc.dll

                                    LoadedModule[65]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\svml_dispmd.dll

                                    LoadedModule[66]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\libmmd.dll

                                    LoadedModule[67]=C:\WINDOWS\SYSTEM32\msi.dll

                                    LoadedModule[68]=C:\WINDOWS\SYSTEM32\WININET.dll

                                    LoadedModule[69]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

                                    LoadedModule[70]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AIDE.dll

                                    LoadedModule[71]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\libglog.dll

                                    LoadedModule[72]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\opencv_core249.dll

                                    LoadedModule[73]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\opencv_imgproc249.dll

                                    LoadedModule[74]=C:\WINDOWS\SYSTEM32\DCIMAN32.dll

                                    LoadedModule[75]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL

                                    LoadedModule[76]=C:\WINDOWS\SYSTEM32\MSVCP120.dll

                                    LoadedModule[77]=C:\WINDOWS\SYSTEM32\MSVCR120.dll

                                    LoadedModule[78]=C:\WINDOWS\System32\IMM32.DLL

                                    LoadedModule[79]=C:\WINDOWS\system32\uxtheme.dll

                                    LoadedModule[80]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll

                                    LoadedModule[81]=C:\WINDOWS\SYSTEM32\VERSION.dll

                                    LoadedModule[82]=C:\WINDOWS\SYSTEM32\PROPSYS.dll

                                    LoadedModule[83]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1d f_6.0.14393.351_none_4213128bc687e6d3\Comctl32.dll

                                    LoadedModule[84]=C:\WINDOWS\SYSTEM32\STI.DLL

                                    LoadedModule[85]=C:\WINDOWS\System32\MSCTF.dll

                                    LoadedModule[86]=C:\WINDOWS\System32\clbcatq.dll

                                    LoadedModule[87]=C:\WINDOWS\SYSTEM32\wiatrace.dll

                                    LoadedModule[88]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.dll

                                    LoadedModule[89]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\PSViews.dll

                                    LoadedModule[90]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\PSArt.dll

                                    LoadedModule[91]=C:\WINDOWS\system32\dwmapi.dll

                                    LoadedModule[92]=C:\WINDOWS\system32\dataexchange.dll

                                    LoadedModule[93]=C:\WINDOWS\system32\dcomp.dll

                                    LoadedModule[94]=C:\WINDOWS\system32\d3d11.dll

                                    LoadedModule[95]=C:\WINDOWS\system32\twinapi.appcore.dll

                                    LoadedModule[96]=C:\WINDOWS\SYSTEM32\DWrite.dll

                                    LoadedModule[97]=C:\WINDOWS\system32\c_g18030.dll

                                    LoadedModule[98]=C:\WINDOWS\SYSTEM32\ntmarta.dll

                                    LoadedModule[99]=C:\WINDOWS\system32\wbem\wbemprox.dll

                                    LoadedModule[100]=C:\WINDOWS\SYSTEM32\wbemcomn.dll

                                    LoadedModule[101]=C:\WINDOWS\system32\wbem\wbemsvc.dll

                                    LoadedModule[102]=C:\WINDOWS\system32\wbem\fastprox.dll

                                    LoadedModule[103]=C:\WINDOWS\SYSTEM32\MSIMG32.dll

                                    LoadedModule[104]=C:\WINDOWS\SYSTEM32\apphelp.dll

                                    LoadedModule[105]=C:\Windows\System32\dlnashext.dll

                                    LoadedModule[106]=C:\Windows\System32\PlayToDevice.dll

                                    LoadedModule[107]=C:\Windows\System32\DevDispItemProvider.dll

                                    LoadedModule[108]=C:\WINDOWS\System32\MMDevApi.dll

                                    LoadedModule[109]=C:\WINDOWS\System32\DEVOBJ.dll

                                    LoadedModule[110]=C:\WINDOWS\system32\wpdshext.dll

                                    LoadedModule[111]=C:\Windows\System32\ActXPrxy.dll

                                    LoadedModule[112]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Extensions\FastCore.8bx

                                    LoadedModule[113]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Extensions\MMXCore.8bx

                                    LoadedModule[114]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Extensions\MultiProcessor Support.8bx

                                    LoadedModule[115]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\PLUGIN.dll

                                    LoadedModule[116]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeXMP.dll

                                    LoadedModule[117]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\File Formats\Dicom.8bi

                                    LoadedModule[118]=C:\WINDOWS\SYSTEM32\WSOCK32.dll

                                    LoadedModule[119]=C:\WINDOWS\SYSTEM32\NETAPI32.dll

                                    LoadedModule[120]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\File Formats\PSDX.8bi

                                    LoadedModule[121]=C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats\Camera Raw.8bi

                                    LoadedModule[122]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\IMSLib.dll

                                    LoadedModule[123]=C:\WINDOWS\SYSTEM32\SspiCli.dll

                                    LoadedModule[124]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\BIB.dll

                                    LoadedModule[125]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\BIBUtils.dll

                                    LoadedModule[126]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeSVGAGM.dll

                                    LoadedModule[127]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\SVGRE.dll

                                    LoadedModule[128]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ACE.dll

                                    LoadedModule[129]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\updaternotifications.dll

                                    LoadedModule[130]=C:\WINDOWS\SYSTEM32\NETUTILS.DLL

                                    LoadedModule[131]=C:\WINDOWS\SYSTEM32\WKSCLI.DLL

                                    LoadedModule[132]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AGM.dll

                                    LoadedModule[133]=C:\Windows\System32\taskschd.dll

                                    LoadedModule[134]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\CoolType.dll

                                    LoadedModule[135]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AXE8SharedExpat.dll

                                    LoadedModule[136]=C:\WINDOWS\SYSTEM32\icm32.dll

                                    LoadedModule[137]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\WRServices.dll

                                    LoadedModule[138]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Linguistics\Providers\Plugins2\AdobeHunspellPlugin\AdobeHunspellPlugin.dll

                                    LoadedModule[139]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Linguistics\Providers\Plugins2\WRLiloPlugin.bundle\WRLiloPlugin.dll

                                    LoadedModule[140]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Extensions\ScriptingSupport.8li

                                    LoadedModule[141]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Spaces.8li

                                    LoadedModule[142]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll

                                    LoadedModule[143]=C:\WINDOWS\System32\PSAPI.DLL

                                    LoadedModule[144]=C:\WINDOWS\System32\COMDLG32.dll

                                    LoadedModule[145]=C:\WINDOWS\SYSTEM32\urlmon.dll

                                    LoadedModule[146]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL

                                    LoadedModule[147]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll

                                    LoadedModule[148]=C:\WINDOWS\System32\NSI.dll

                                    LoadedModule[149]=C:\WINDOWS\SYSTEM32\WINMM.dll

                                    LoadedModule[150]=C:\WINDOWS\SYSTEM32\Secur32.dll

                                    LoadedModule[151]=C:\WINDOWS\SYSTEM32\OLEACC.dll

                                    LoadedModule[152]=C:\WINDOWS\SYSTEM32\USP10.dll

                                    LoadedModule[153]=C:\WINDOWS\SYSTEM32\iertutil.dll

                                    LoadedModule[154]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll

                                    LoadedModule[155]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll

                                    LoadedModule[156]=C:\WINDOWS\SYSTEM32\WINSTA.dll

                                    LoadedModule[157]=C:\WINDOWS\SYSTEM32\sxs.dll

                                    LoadedModule[158]=C:\WINDOWS\SYSTEM32\edputil.dll

                                    LoadedModule[159]=C:\Windows\System32\uiautomationcore.dll

                                    LoadedModule[160]=C:\WINDOWS\SYSTEM32\twinapi.dll

                                    LoadedModule[161]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobePIP.dll

                                    LoadedModule[162]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\LogSession.dll

                                    LoadedModule[163]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll

                                    LoadedModule[164]=C:\Windows\system32\LavasoftTcpService64.dll

                                    LoadedModule[165]=C:\WINDOWS\SYSTEM32\MSWSOCK.dll

                                    LoadedModule[166]=C:\WINDOWS\SYSTEM32\WINNSI.DLL

                                    LoadedModule[167]=C:\WINDOWS\SYSTEM32\DNSAPI.dll

                                    LoadedModule[168]=C:\Program Files\Bonjour\mdnsNSP.dll

                                    LoadedModule[169]=C:\Windows\System32\rasadhlp.dll

                                    LoadedModule[170]=C:\WINDOWS\System32\fwpuclnt.dll

                                    LoadedModule[171]=C:\WINDOWS\System32\WINTRUST.dll

                                    LoadedModule[172]=C:\WINDOWS\System32\msxml3.dll

                                    LoadedModule[173]=C:\WINDOWS\SYSTEM32\webio.dll

                                    LoadedModule[174]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL

                                    LoadedModule[175]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\aif.dll

                                    LoadedModule[176]=C:\WINDOWS\SYSTEM32\nvoglv64.DLL

                                    LoadedModule[177]=C:\WINDOWS\SYSTEM32\dbghelp.dll

                                    LoadedModule[178]=C:\WINDOWS\system32\schannel.DLL

                                    LoadedModule[179]=C:\WINDOWS\system32\nvspcap64.dll

                                    LoadedModule[180]=C:\WINDOWS\system32\nvapi64.dll

                                    LoadedModule[181]=C:\WINDOWS\SYSTEM32\mskeyprotect.dll

                                    LoadedModule[182]=C:\WINDOWS\SYSTEM32\ncrypt.dll

                                    LoadedModule[183]=C:\WINDOWS\SYSTEM32\NTASN1.dll

                                    LoadedModule[184]=C:\WINDOWS\system32\ncryptsslp.dll

                                    LoadedModule[185]=C:\WINDOWS\SYSTEM32\DPAPI.DLL

                                    LoadedModule[186]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll

                                    LoadedModule[187]=C:\WINDOWS\system32\rsaenh.dll

                                    LoadedModule[188]=C:\Windows\System32\cryptnet.dll

                                    LoadedModule[189]=C:\WINDOWS\System32\DriverStore\FileRepository\nvltwu.inf_amd64_7abb6618 2eb8ed83\nvwgf2umx.dll

                                    LoadedModule[190]=C:\WINDOWS\system32\NLAapi.dll

                                    LoadedModule[191]=C:\WINDOWS\system32\audioses.dll

                                    LoadedModule[192]=C:\WINDOWS\SYSTEM32\wintypes.dll

                                    State[0].Key=Transport.DoneStage1

                                    State[0].Value=1

                                    FriendlyEventName=Stopped working

                                    ConsentKey=APPCRASH

                                    AppName=Adobe Photoshop CC 2017

                                    AppPath=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

                                    NsPartner=windows

                                    NsGroup=windows8

                                    ApplicationIdentity=F22CCA0D2E3490CB7E7417FF6082E806

                                    MetadataHash=1381608080

                                    __________________________________________________________________________________________ _____________________________________

                                    Event Viewer ERROR

                                     

                                    Faulting application name: Photoshop.exe, version: 18.0.0.53, time stamp: 0x57fde9fd

                                    Faulting module name: LavasoftTcpService64.dll, version: 2.3.4.7, time stamp: 0x555dc671

                                    Exception code: 0xc0000095

                                    Fault offset: 0x0000000000008902

                                    Faulting process id: 0x536c

                                    Faulting application start time: 0x01d2366907f26890

                                    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

                                    Faulting module path: C:\Windows\system32\LavasoftTcpService64.dll

                                    Report Id: 54c93429-ee1e-4196-b29a-23957e7aef21

                                    Faulting package full name:

                                    Faulting package-relative application ID:

                                     

                                    __________________________________________________________________________________________ _____________________________________

                                    Event Viewer ERROR

                                    Activation context generation failed for "c:\program files (x86)\adobe\adobe creative cloud\utils\Creative Cloud Uninstaller.exe".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14 393.351_none_89c04962db040fd9.manifest. Component 2: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0. 14393.351_none_4213128bc687e6d3.manifest.

                                    • 15. Re: Photoshop CC 2017 crashes on opening
                                      Akash Sharma Adobe Employee

                                      Please refer the article below to solve this issue Photoshop crashes with Lavasoft Chrome extension installed

                                      You may also simply rename the file LavasoftTcpService64.dll to Old.LavasoftTcpService64.dll located :-C:\Windows\system32\LavasoftTcpService64.dll and that should fix the problem.

                                       

                                      ~Akash

                                      30 people found this helpful
                                      • 16. Re: Photoshop CC 2017 crashes on opening
                                        davids10422680 Level 1

                                        Thank you. Up and running now.

                                        • 17. Re: Photoshop CC 2017 crashes on opening
                                          Richard Geer Level 1

                                          Thank you. This worked for me as well. Not sure what it did though ha.

                                          • 18. Re: Photoshop CC 2017 crashes on opening
                                            Bill Junk Level 1

                                            That fixed the problem on my system.

                                            • 19. Re: Photoshop CC 2017 crashes on opening
                                              scotts52453901 Level 1

                                              This fixed mine right away. Just put a Tilda symbol ~ on Spaces folder.Photoshop 2017 Fix.JPG 

                                              37 people found this helpful
                                              • 20. Re: Photoshop CC 2017 crashes on opening
                                                gbeahan Level 1

                                                ~ fixed mine too!  thanks!

                                                • 21. Re: Photoshop CC 2017 crashes on opening
                                                  tommymadd Level 1

                                                  Fixed my issue also...

                                                  The question is what is in Spaces folder that would cause PS CC to puke?

                                                  • 22. Re: Photoshop CC 2017 crashes on opening
                                                    Spellbot5000 Level 1

                                                    My Photoshop would open, and then freeze about 5 seconds later. I tracked it down to happening when the Creative Cloud App was loaded. So I closed the app, killed all running Adobe programs in Task Manager, and then from then on Photoshop would open and run fine.

                                                     

                                                    When PS was freezing though, when I killed it with Task Manager, it would throw up an error about Spaces crashing. So it seems to be an issue with Spaces and the Creative Cloud app and Photoshop interacting with each other, somehow....

                                                    1 person found this helpful
                                                    • 23. Re: Photoshop CC 2017 crashes on opening
                                                      scotts52453901 Level 1

                                                      I have no earthly idea other than its a Windows 10 issue that Adobe hasn't figured out yet.

                                                      • 24. Re: Photoshop CC 2017 crashes on opening
                                                        erwinb63712330 Level 1

                                                        I contacted chat and they took control of my computer and removed a malware file that was preventing ps17 from opening

                                                         

                                                        Sent from my iPhone

                                                        • 25. Re: Photoshop CC 2017 crashes on opening
                                                          sharkpoint Level 1

                                                          Photoshop 2017 crash when i click photoshop online help same problem or F1

                                                          • 26. Re: Photoshop CC 2017 crashes on opening
                                                            stefand26799021 Level 1

                                                            Fixed mine too! thanks alot man

                                                            • 27. Re: Photoshop CC 2017 crashes on opening
                                                              Coxxon Level 1

                                                              The same issue was happening in Bridge, and I assume other adobe products. So I just went for the simple computer restart and that solved the issues with PS and Bridge. It might help if future versions of Adobe software first installs required the user to restart their computer before using the software.

                                                              • 28. Re: Photoshop CC 2017 crashes on opening
                                                                Bill Junk Level 1

                                                                I did restart my system after installing Photoshop CC 2017, but then encountered the problem.  This issues is probably a bit more complex than it appears on the surface. What got my installation running the first time was disabling the LavaSoft dll.  Photoshop would run but eventually I tried printing and there was an issues with my network printing from this machine -- no printers were available and Windows gave me an error message about a service not running.  I eventually put the "~" in front of the Spaces folder in Photoshop and enabled the LavaSoft dll.  That's where I'm right now and everything, including printing is working fine.  At some point I'll take the "~" off the Spaces folder and see if the problem returns.  Which ever way it goes at that point will either provide conclusive evidence or add to the mystery.  I hate self healing software problems.

                                                                1 person found this helpful
                                                                • 29. Re: Photoshop CC 2017 crashes on opening
                                                                  Mathias Mattos Level 1

                                                                  Excellent trick! Working here now.. thanks.

                                                                  • 30. Re: Photoshop CC 2017 crashes on opening
                                                                    stevanusbangun Level 1

                                                                    How to find lavaloft things in mac?

                                                                    • 31. Re: Photoshop CC 2017 crashes on opening
                                                                      bartf42314961 Level 1

                                                                      Not only did this clear up my Photoshop startup issues, it also cleared up my Illustrator startup issue as well!

                                                                       

                                                                      Thanks. Great tip.

                                                                       

                                                                      Bart F.

                                                                      • 32. Re: Photoshop CC 2017 crashes on opening
                                                                        bartf42314961 Level 1

                                                                        I should add that my problem was that Photoshop would not start, and also Illustrator would start but not operate correctly and then freeze. The following solution fixed both:

                                                                        You may also simply rename the file LavasoftTcpService64.dll to Old.LavasoftTcpService64.dll located :-C:\Windows\system32\LavasoftTcpService64.dll and that should fix the problem.
                                                                        1 person found this helpful
                                                                        • 33. Re: Photoshop CC 2017 crashes on opening
                                                                          JonathanLaw Level 1

                                                                          Hello guys, I updated my windows with :

                                                                          Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3200970)

                                                                           

                                                                          After that, Photoshop CC 2017 worked for me. (FIXED) Mine crashed last time despite having no Lavasoft dll or installation. Clearing caches did not work.

                                                                           

                                                                          But here I would like to note that if you want your preferences to remain, launch Photoshop as admin and set your preference. Launching without admin would not set the preference to be remembered. Also, CTRL+Z does not update the viewport with the undo changes, I have to zoom or click something else for it to update, but CTRL+ALT+Z updates the viewport instantly.

                                                                           

                                                                          Thats all

                                                                          • 34. Re: Photoshop CC 2017 crashes on opening
                                                                            troyt43605860 Level 1

                                                                            Thank you your fix helped me.

                                                                            • 35. Re: Photoshop CC 2017 crashes on opening
                                                                              billl64068922 Level 1

                                                                              This actually worked!  To put the tilde in front of the "spaces" folder.  Thanks so much.  Only lost one hour of work because of Adobe's DUMB mistakes!!  AND, windows was up to date, my drivers are up to date, and I have never ever heard of lava and it is not on my machine!

                                                                              1 person found this helpful
                                                                              • 36. Re: Photoshop CC 2017 crashes on opening
                                                                                federico marcod37108333 Level 1

                                                                                Hi all,

                                                                                 

                                                                                I have the same problem on Mac! When i lunch Photoshop 2017, it crashed immediately. How should i do? This is a big problem for Adobe!

                                                                                • 37. Re: Photoshop CC 2017 crashes on opening
                                                                                  Misiak de London Level 1

                                                                                  Fixed mine instantly.
                                                                                  Although I've managed to single out two folders in "Required" directory: "www-butler" and "www-universal-search" which once removed fixed the issue too although generated non-crashing errors on startup. Two dialogs I clicked off and was ready to live with it for a while.
                                                                                  But it seems like "Spaces" folder and two above are responsible for crashes. Seems like they all have to do with the internet communication. All are java script extensions, so I imagine Adobe staff are just rewriting the code to make lives of their customers easier...

                                                                                  • 38. Re: Photoshop CC 2017 crashes on opening
                                                                                    Misiak de London Level 1

                                                                                    Federico, just do the trick with "Spaces" folder. It works.

                                                                                    • 39. Re: Photoshop CC 2017 crashes on opening
                                                                                      Bert Wibo Level 1

                                                                                      Yes, on my Windows 10 system it will then allow Photoshop 2017 to be launched and it works; but it then also blocks my internet connection and I can no longer access e-mail, printers and other vital programmes. So the fix is not really a fix, is it? When is Adobe going to seriously do something about this problem?

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