5 Replies Latest reply on Nov 3, 2016 10:54 PM by Anasuiya Gupta

    Upgrade from Indesign 2015 to Indesign 2017 Main Window Never Opens

    Chelsea Rendleman

      I have upgraded many adobe programs through Creative Cloud this morning.

       

      The only one that doesn't behave correctly is InDesign 2017.

       

      When you try to use it, it does open and have a menu at the top of the screen. The main screen which allows you to pick your files and show your files doesn't open.

      I have tried...

      #1 Uninstall/Reinstall

      #2 Logging in and out of Creative Cloud Account

      #3 Hard boot the computer and repeat #1 & #2

      #4 Opening an InDesign File by Clicking on it.

      #5 Opening an InDesign File by going to InDesign and opening it

      #6 Going back to #3 and trying all over again.

      #7 Going to Bridge and trying to open a file in InDesign

       

      Nothing seems to open the window to the file. When I try to exit it asks if I want to save the current version.

        • 1. Re: Upgrade from Indesign 2015 to Indesign 2017 Main Window Never Opens
          Chelsea Rendleman Level 1

          Looks like Adobe should find and fix bugs before they release new versions.

          • 2. Re: Upgrade from Indesign 2015 to Indesign 2017 Main Window Never Opens
            Peter Spier Most Valuable Participant (Moderator)

            The main screen which allows you to pick your files and show your files doesn't open.

            I haven't installed the new version yet, but what you are describing sounds a lot like the Start Workspace. Have you tried editing the prefs to show the Start Workspace when no files are open?

            • 3. Re: Upgrade from Indesign 2015 to Indesign 2017 Main Window Never Opens
              sanyamt Adobe Employee

              Hi,

              Can you please provide more information on the issue being faced by you. Please also mention the following details:

              • OS

              • System Configuration

              • Error message snapshot

              • Please provide the log files from your machine? You can get them using log collector tool. https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

              • Is there an antivirus installed on machine?

              • Try clearing the Preference and cache folder

               

              Please follow the step to clear preference and cache

              • InDesign Preference:

              Windows XP: C:\Documents and Settings\<USER>\Application Data\Adobe\InDesign\<Version #>\<language>\  (Note: Prior to version 6 [CS4] the language folder is not used).

              Windows Vista or Windows 7: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>\ (Note: Prior to version 6 [CS4] the language folder is not used).

              Macintosh: Hard Drive/Users/<USER>/Library/Preferences/Adobe InDesign/<Version #>/<Language>

               

              • InDesign Cache:

              Windows XP: C:\Documents and Settings\<USER>\Local Settings\Application Data\Adobe\InDesign\<Version #>\<Language>\Caches\ (Note: Prior to version 6 [CS4] the language folder is not used).

              Windows Vista or Windows 7: C:\Users\<USER>\AppData\Local\Adobe\InDesign\<Version #>\<Language>\Caches\  (Note: Prior to version 6 [CS4] the language folder is not used).

              Macintosh: Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version #>/<Language>/ (Note: Prior to version 6 [CS4] the language folder is not used).

               

              Regards

              Sanyam Talwar

              • 4. Re: Upgrade from Indesign 2015 to Indesign 2017 Main Window Never Opens
                Monica Singh Adobe Employee

                Hi Chelsea,

                 

                Can you please share some more information for investigating this issue..

                1. What OS are you on?

                2. Share the screenshot with missing top menu bar.

                3. When placing files from brigde, what problem are you encountering? Is InDesign not launching/ Is File not placing/ Or InDesign does not come to front?

                 

                Thanks

                Monica Singh

                • 5. Re: Upgrade from Indesign 2015 to Indesign 2017 Main Window Never Opens
                  Anasuiya Gupta Adobe Employee

                  When you try to use it, it does open and have a menu at the top of the screen. The main screen which allows you to pick your files and show your files doesn't open.

                  Hi Chelsea

                   

                  It seems that your Start Workspace is not loading. Is it possible that you have installed InDesign on a custom path in which there are special characters like #, _, $, @, etc? If yes, then make sure you remove those and clean preferences and cache.

                   

                  If this is not the case, then please share your OS details with us to help solve the issue.

                   

                  Regards

                  Anasuiya Gupta

                  InDesign Team