2 Replies Latest reply on Nov 4, 2016 7:50 AM by m_vargas

    Update 23.0.0.205 installation failed

    tony.stjohn

      We have several computers who are failing to update to 23.0.0.205. Most of these computers were successfully updated to previous versions within the last couple of months. I have checked the install logs and Adobe_ADM shows an installerReturnCode of 1004. I have been unable to figure out what that code means. Can someone please help?

       

      10/30/16 05:59:22:964 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | *********************** ADM Workflow start. Version: 2.0.0.125s **************************

      10/30/16 05:59:22:964 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | Admin and not child process. No need for IPC

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | White listed URLs are

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | get.adobe.com

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | get2.adobe.com

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | aihdownload.adobe.com

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | admdownload.stage.adobe.com

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | admdownload.adobe.com

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | airdownload.adobe.com

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | ardownload.adobe.com

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | ardownload2.adobe.com

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | download.macromedia.com

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | fpdownload.macromedia.com

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | fpdownload2.macromedia.com

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | fpdownload.adobe.com

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | fpdownload2.adobe.com

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | platformdl.adobe.com

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | platformdl-stage.corp.adobe.com

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | wwwimages2.adobe.com

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | wwwimages.adobe.com

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | wwwimages.stage.adobe.com

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | wwwimages2.stage.adobe.com

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | dlmping.adobe.com

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | dlmping2.adobe.com

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | dlmping3.adobe.com

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | dlmping4.adobe.com

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | get3.adobe.com

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | get3.stage.adobe.com

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | adobetag.com

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | promotion.adobe.com

      10/30/16 05:59:23:038 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | stats.adobe.com

      10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | sstats.adobe.com

      10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | White listed Machine Registries are

      10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | system\currentcontrolset\control\session manager\environment\

      10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | software\microsoft\windows nt\currentversion\

      10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | software\microsoft\windows\currentversion\uninstall\

      10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | software\wow6432node\microsoft\windows\currentversion\uninstall\

      10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | software\microsoft\windows\currentversion\app paths\

      10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | software\macromedia\

      10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | software\adobe\setup\reader\

      10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | software\wow6432node\adobe\setup\reader\

      10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | White listed User Registries are

      10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | software\microsoft\windows\shell\associations\urlassociations\

      10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | software\macromedia\

      10/30/16 05:59:23:039 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | Actual OS locale:'en_US', OS locale for this instance:'en_US', ADM locale : en

      10/30/16 05:59:24:187 | [INFO] |  | ADM |  | WorkflowManager |  |  | 128312 | Complete ADM URL after encoding: https://get.adobe.com/flashplayer/webservices/adm/?cname=flashplayer23ax_raie_install.exe& bname=flashplayerax&site=live&type=install&language=en

      10/30/16 05:59:24:909 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128316 | sc_code : FP

      10/30/16 05:59:24:909 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128316 | ping : {"pagename":"ACDC_FP_ADM_Launched","channel":"ACDC_FlashPlayer","prop1":"ADM","prop2":"AC DC Downloads","prop3":"get.adobe.com","prop4":"en_US","prop5":"en_US:ACDC_FP_ADM_Launched"," products":";FlashPlayer_ADM","eVar74":"","events":"event96","eVar73":"ACDC_FlashPlayer"}

      10/30/16 05:59:24:936 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128316 | path=C:\Windows\SysWOW64\Macromed\Flash\mms.cfg

      10/30/16 05:59:24:937 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128316 | SilentAutoUpdateEnable=0, AutoUpdateDisable=0

      10/30/16 05:59:26:195 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128416 | ping : {"pagename":"ACDC_FP_ADM_Pref_0","channel":"ACDC_FlashPlayer","prop1":"ADM","prop2":"ACDC Downloads","prop3":"get.adobe.com","prop4":"en_US","prop5":"en_US:ACDC_FP_ADM_Pref_0","pr oducts":";FlashPlayer_ADM","eVar74":"","events":"","eVar73":"ACDC_FlashPlayer"}

      10/30/16 05:59:26:850 | [INFO] |  | ADM |  | WorkflowManager |  |  | 128416 | WorkflowManager.startPrechecks for product:Adobe Flash Player isPreInstalled:false isDiskSpaceAvailable:true

      10/30/16 05:59:27:152 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128416 | WorkflowManager.gtb precheck in elevated shell -- errorCode:0 returnCode:0

      10/30/16 05:59:27:152 | [INFO] |  | ADM |  | WorkflowManager |  |  | 128416 | WorkflowManager.startPrechecks for product:Google Toolbar isPreInstalled:false isDiskSpaceAvailable:true

      10/30/16 05:59:27:384 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128416 | WorkflowManager.gcc precheck in non elevated mode -- errorCode:0 returnCode:2

      10/30/16 05:59:27:384 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128416 | WorkflowManager.gcc precheck in non elevated mode -- errorCode:0 returnCode:2 GCCC_ERROR_SYSTEMLEVELALREADYPRESENT

      10/30/16 05:59:27:423 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128416 | WorkflowManager.gcc precheck for Chrome Reawakening Eligibility 0 not Dormant-- errorCode:0 returnCode:2

      10/30/16 05:59:27:423 | [INFO] |  | ADM |  | WorkflowManager |  |  | 128416 | WorkflowManager.startPrechecks for product:Google Chrome isPreInstalled:true isDiskSpaceAvailable:true

      10/30/16 05:59:27:423 | [INFO] |  | ADM |  | WorkflowManager |  |  | 128416 | WorkflowManager.startPrechecks for product:McAfee Security Scan Plus isPreInstalled:false isDiskSpaceAvailable:true

      10/30/16 05:59:27:423 | [INFO] |  | ADM |  | WorkflowManager |  |  | 128416 | WorkflowManager.startPrechecks for product:True Key by Intel Security isPreInstalled:false isDiskSpaceAvailable:true

      10/30/16 06:00:13:150 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128552 | Installation started for package 'Adobe Flash Player'

      10/30/16 06:00:13:666 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128836 | InstallAction::launchProcessCallbackFn : errorCode : 0, returnCode : 1004

      10/30/16 06:00:13:764 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128552 | Installation completed for package 'Adobe Flash Player' installerReturnCode:'1004' installerErrorCode:'0'

      10/30/16 06:00:13:764 | [ERROR] |  | ADM |  | ApplicationContext | InstallError |  | 128552 | Product installation failed 'Adobe Flash Player' installerReturnCode: 1004

      10/30/16 06:00:39:826 | [WARN] |  | ADM |  | ApplicationContext |  |  | 127664 | DlmPing. ping url empty for package : McAfeeSecurityScanPlus

      10/30/16 06:00:39:826 | [WARN] |  | ADM |  | ApplicationContext |  |  | 127664 | DlmPing. ping url empty for package : TrueKeybyIntelSecurity

      10/30/16 06:00:39:826 | [INFO] |  | ADM |  | ApplicationContext |  |  | 127664 | ping : {"pagename":"ACDC_FP_ADM_Installation_Failure_exitcode=1004","channel":"ACDC_FlashPlayer" ,"prop1":"ADM","prop2":"ACDC Downloads","prop3":"get.adobe.com","prop4":"en_US","prop5":"en_US:ACDC_FP_ADM_Installatio n_Failure_exitcode=1004","products":";FlashPlayer_ADM","eVar74":"","events":"","eVar73":"A CDC_FlashPlayer"}

      10/30/16 06:00:39:839 | [INFO] |  | ADM |  | ApplicationContext |  |  | 127664 | Start Application Detection Id

      10/30/16 06:00:39:839 | [INFO] |  | ADM |  | ApplicationContext |  |  | 127664 | End Application Detection Id. Code = 200

      10/30/16 06:00:40:618 | [INFO] |  | ADM |  | ApplicationContext |  |  | 128108 | *********************** ADM Workflow end. Version: 2.0.0.125s **************************